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212º Service: The 10 Rules for Creating a Service Culture
- Narrated by: Derek Shetterly
- Length: 1 hr
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212º Service: The 10 Rules for Creating a Service Culture
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Publisher's summary
At 211 degrees, water is hot. At 212 degrees, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great.
The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet.
There are many books written about service; however, our goal in this audiobook is to keep it simple. 212 Service presents 10 simple but engaging rules of service that can be listened to by every member of your team in less than 30 minutes. 212 Service is written with real-life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.
Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.
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The content is great but the reader is awful
- By Mark Speener on 06-24-14
By: Mark Manson
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Healing Through Breathing
- Four Lessons for Lasting Health and Happiness
- By: Eddie Stern
- Narrated by: Eddie Stern
- Length: 2 hrs and 49 mins
- Original Recording
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Overall4.5 out of 5 stars 183
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Performance4.5 out of 5 stars 179
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Story4.5 out of 5 stars 179
Learn four simple, slow breathing techniques to calm your emotions and leave you stress-free. In addition, these forms of breathing will improve cardiovascular health and your sleep and will also reduce inflammation. Breathing expert Eddie Stern guides you through these practices and also explains exactly how and why they work. These techniques are also a boon to mindfulness and meditation. So tune in, relax, and get ready to take some deep, life-changing breaths through Eddie Stern’s excellent coaching.
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5 out of 5 stars
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Breath is life!
- By Marie on 01-21-24
By: Eddie Stern
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I Thought It Was Just Me (but it isn’t)
- Telling the Truth about Perfectionism, Inadequacy, and Power
- By: Brené Brown
- Narrated by: Lauren Fortgang
- Length: 10 hrs and 44 mins
- Unabridged
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Overall4.5 out of 5 stars 5,848
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Performance4.5 out of 5 stars 4,971
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Story4.5 out of 5 stars 4,914
Based on seven years of ground-breaking research and hundreds of interviews, I Thought It Was Just Me shines a long-overdue light on an important truth: Our imperfections are what connect us to each other and to our humanity. Our vulnerabilities are not weaknesses; they are powerful reminders to keep our hearts and minds open to the reality that we're all in this together.
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3 out of 5 stars
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I'm sure its great if you are a mother ....
- By Leslie A Hill on 08-09-11
By: Brené Brown
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Take Control of Your Life
- How to Silence Fear and Win the Mental Game
- By: Mel Robbins
- Narrated by: Mel Robbins
- Length: 10 hrs and 3 mins
- Unabridged
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Overall5 out of 5 stars 18,774
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Performance5 out of 5 stars 16,153
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Story5 out of 5 stars 16,013
Mel Robbins is back! The international bestselling phenomenon and creator of The Five Second Rule and Kick Ass with Mel Robbins returns to help you tackle the single biggest obstacle you face: fear. This life-changing Audible Original features a powerful mix of one-on-one life-coaching sessions and a personal narrative with vital take-aways that you can start using immediately.
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5 out of 5 stars
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Stop living in fear
- By Nike7 on 02-08-19
By: Mel Robbins
What listeners say about 212º Service: The 10 Rules for Creating a Service Culture
Average customer ratingsReviews - Please select the tabs below to change the source of reviews.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- MARLOWE
- 10-10-16
information needed to become a great leader
this was an easy read packed very usable information. gave me a better insight on what it is to become a leader.
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Overall5 out of 5 stars
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Performance4 out of 5 stars
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Story5 out of 5 stars
- Angie Lombardi
- 01-29-21
Great Book
Loved this book, short, sweet and concise. Lots of other books cited throughout so looking forward to buying those as well.
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- Gina
- 11-27-16
Short, but Mighty
This books is a little more than an hour long. 10 solid rules to great customer service and culture building. I enjoyed it...
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- marcio
- 07-31-16
Excellent
This audiobook is a Great listen for anyone looking to take customer service to next level !
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