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santiago, chileChile
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  • The Little Big Things

  • 163 Ways to Pursue EXCELLENCE
  • By: Tom Peters
  • Narrated by: Tom Peters
  • Length: 12 hrs and 1 min
  • Unabridged
  • Overall
    4 out of 5 stars 271
  • Performance
    4 out of 5 stars 93
  • Story
    4 out of 5 stars 93

"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."

  • 1 out of 5 stars
  • Really hard to listen

  • By Alexander on 06-03-10

the little big things

Overall
out of 5 stars

Reviewed: 05-31-10

excellent

0 of 1 people found this review helpful