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M. Rice

Rochester, NY USA
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  • 8
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  • Ultimate Customer Service

  • Customer Service Essentials for Loyal Customers
  • By: Shep Hyken, Mark Sanborn
  • Narrated by: Zig Ziglar, Mark Sanborn, Shep Hyken
  • Length: 8 hrs and 8 mins
  • Unabridged
  • Overall
    4 out of 5 stars 24
  • Performance
    4 out of 5 stars 15
  • Story
    4 out of 5 stars 18

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development.

  • 2 out of 5 stars
  • A mixed bag

  • By M. Rice on 06-18-16

A mixed bag

Overall
2 out of 5 stars
Performance
2 out of 5 stars
Story
3 out of 5 stars

Reviewed: 06-18-16

Insight to trite. Captivating to contrived. The half of very poor quality I skipped. Hyped intro music correlates inversely with program quality.

0 of 2 people found this review helpful