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Vivek Bhatnagar

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  • Service Fanatics

  • How to Build Superior Patient Experience the Cleveland Clinic Way
  • By: James Merlino
  • Narrated by: Tim Lundeen
  • Length: 10 hrs and 21 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 40
  • Performance
    4.5 out of 5 stars 34
  • Story
    4.5 out of 5 stars 36

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was a time when this revered organization ranked among the lowest in the country in this area. Within 10 years, however, it had climbed to among the highest and has emerged as the thought leader in the space.

  • 5 out of 5 stars
  • An insightful book on not just patient experience

  • By Vivek Bhatnagar on 03-01-15

An insightful book on not just patient experience

Overall
5 out of 5 stars
Performance
4 out of 5 stars
Story
5 out of 5 stars

Reviewed: 03-01-15

This book is not just about patient experience. It is a great book on what it means to find your purpose and how to fulfill it at both individual and organizational levels. It is about service excellence. And it is about delivering safe and high quality care.

2 of 2 people found this review helpful