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David

Springboro, OH, USA
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Customer Mania! audiobook cover art

Yum mania

Overall
2 out of 5 stars

Reviewed: 08-17-05

Book should have been titled "Yum Brands," not Customer Mania. Nothing more than a documentary on Yum Brands (or maybe advertisement for their stock). Some good ideas, but nothing new. I guess I'm just a Jim Collins fan. I wish Ken could have studied a good half dozen different companies looking for great customer service.

1 of 1 people found this review helpful

Less Is More audiobook cover art

GREAT

Overall
5 out of 5 stars

Reviewed: 03-02-04

This book was just what my business needed. Practical efficiency and flat structures are very well outlined. I'll probably listen to it again and certainly recommend it.

2 of 3 people found this review helpful