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Ulala

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  • 12
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  • Customer Success

  • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
  • By: Nick Mehta, Dan Steinman, Lincoln Murphy
  • Narrated by: Tim Andres Pabon
  • Length: 8 hrs and 25 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 146
  • Performance
    4.5 out of 5 stars 128
  • Story
    4.5 out of 5 stars 124

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.

  • 5 out of 5 stars
  • Business to Company???

  • By S. Wheelhouse on 12-07-18

Practical and detailed

Overall
5 out of 5 stars
Performance
4 out of 5 stars
Story
5 out of 5 stars

Reviewed: 03-20-19

Very resourceful. I am working in customer support and have been wondering cince a customer success team was introduced in our company, what these people’s job actually is. The book explains this in great detail. I might have become their advocate after this book:)
As much as I am used to and love audio books, this one seemsto be better obtained in print. It is good structured and contains many lists, thus sometimes hard to follow in listening.

  • Becoming

  • By: Michelle Obama
  • Narrated by: Michelle Obama
  • Length: 19 hrs and 3 mins
  • Unabridged
  • Overall
    5 out of 5 stars 103,210
  • Performance
    5 out of 5 stars 93,831
  • Story
    5 out of 5 stars 93,327

In her memoir, a work of deep reflection and mesmerizing storytelling, Michelle Obama invites listeners into her world, chronicling the experiences that have shaped her - from her childhood on the South Side of Chicago to her years as an executive balancing the demands of motherhood and work to her time spent at the world's most famous address. With unerring honesty and lively wit, she describes her triumphs and her disappointments, both public and private, telling her full story as she has lived it - in her own words and on her own terms.

  • 5 out of 5 stars
  • Didn't know what I was getting into

  • By Kenneth Woodward on 12-05-18

First half is boring

Overall
3 out of 5 stars
Performance
4 out of 5 stars
Story
3 out of 5 stars

Reviewed: 03-11-19

1. One can safely skip chapters 1-14. Michelle Obama has a childhood, just a normal childhood, although she is trying hard to find any traumatic experience of how she was disadvantaged based on her skin color. Spoiler alert: couldn’t find any in the book.
2. Be prepared to hear that every person appearing in the book is first sorted into a „white” or „black” box. Even if it is somebody’s secretary and is mentioned just briefly.

Chapters 15-24 are okay. It was interesting to hear how the family balanced their daily life with safety requirements.

12 of 16 people found this review helpful