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  • Hug Your Haters

  • How to Embrace Complaints and Keep Your Customers
  • By: Jay Baer
  • Narrated by: Jay Baer
  • Length: 5 hrs and 36 mins
  • Unabridged
  • Overall
    4.5 out of 5 stars 117
  • Performance
    4.5 out of 5 stars 106
  • Story
    4.5 out of 5 stars 106

Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.

  • 1 out of 5 stars
  • Such a waste of time

  • By hadi maghsoudi on 03-19-16

Great info!

Overall
4 out of 5 stars
Performance
4 out of 5 stars
Story
4 out of 5 stars

Reviewed: 08-15-18

I've really enjoyed this book. Great info, great advice, great perspective! The stats get a little heavy at one point (can't remember... chapter 3 or 4), but other than that, it's really fantastic. I shared it with my entire leadership and executive teams.