I used different strategies while going through the book. even though it didn't work 100% of the time, as he said only the naive would think it would, I feel i have to continue to practice and stay aware of myself and others. Enjoyed listening to this.
I read this book decades ago along wirh my Dale Carnegie training. this audio book was right on time in my quest to better myself. I WILL become a better leader. the narrator was engaging. great job!