Hoping your team figures it out isn't a strategy.
If you're a new manager frustrated by missed targets or a team that seems stuck, the problem might not be them — it might be how you're communicating direction.
This episode gets practical: what clear looks like, how to set expectations that actually land, and how to stop managing outcomes and start managing clarity.
Let me know your thoughts.
“Everyone finds themselves in charge at some point in their lives. But not everyone is equipped with the skills to generate consistent results. My mission is to help you build those skills—to lead, adapt, and grow in both your personal and professional life.”

About Glenn

Glenn Pasch is the CEO of PCG Digital, a full-service digital marketing agency that helps businesses attract, convert, and retain customers through connected marketing strategies.
He is the author of three books, including The Road to Sold and The Power of Connected Marketing, and is a sought-after speaker and leadership trainer across the U.S. and internationally.

With decades of experience coaching executives, managers, and teams, Glenn is dedicated to helping people lead with purpose and drive meaningful results.

Let’s Connect
Website: https://bit.ly/3HyFK3J
LinkedIn: https://www.linkedin.com/in/glennpasch/Book: The Road to Sold on Amazon → https://amzn.to/4jvWeuq

f you would like personal coaching for you or your team, click here: https://www.paschgroup.com/leadership-training/


🎧 Thanks for Listening!
Thanks for helping make You're in Charge a Top 30 Business Podcast!If you enjoyed this episode, please:
Subscribe to the channelLeave a review or commentHit the notification bell so you don’t miss new episodesShare it with someone in your network who’s ready to lead
Let’s grow together.

AI isn't failing in your business — leadership around it is. In this episode, we break down the five most common mistakes leaders make when introducing AI to their teams, and more importantly, how to fix each one.
From treating AI like a purchase instead of a strategy, to ignoring the very real human resistance that comes with change, these missteps are quietly killing adoption — and results — across organizations everywhere.
You'll walk away knowing exactly how to set clear expectations, build real confidence through training, address your team's fears head-on, and hold people accountable in a way that actually sticks.
Because here's the truth: AI won't transform your business. Your leadership around it will.
“Everyone finds themselves in charge at some point in their lives. But not everyone is equipped with the skills to generate consistent results. My mission is to help you build those skills—to lead, adapt, and grow in both your personal and professional life.”

Meet Glenn Pasch

Glenn Pasch is the CEO of PCG Digital, a full-service digital marketing agency that helps businesses attract, convert, and retain customers through connected marketing strategies.
He is the author of three books, including The Road to Sold and The Power of Connected Marketing, and is a sought-after speaker and leadership trainer across the U.S. and internationally.

With decades of experience coaching executives, managers, and teams, Glenn is dedicated to helping people lead with purpose and drive meaningful results.

Let’s Connect
Website: https://bit.ly/3HyFK3J
LinkedIn: https://www.linkedin.com/in/glennpasch/Book: The Road to Sold on Amazon → https://amzn.to/4jvWeuq

f you would like personal coaching for you or your team, click here: https://www.paschgroup.com/leadership-training/


🎧 Thanks for Listening!
Thanks for helping make You're in Charge a Top 30 Business Podcast!If you enjoyed this episode, please:
Subscribe to the channelLeave a review or commentHit the notification bell so you don’t miss new episodesShare it with someone in your network who’s ready to lead
Let’s grow together.

A big leadership failure is asking bad questions. It confuses your team, leads nowhere and does not generate the results you are looking for. As a leader, your job is to offer clarity, not confusion.
So how do you ask better questions? We cover this as I was interviewed by Shasta Haddock, host of the "I'm a CarChick Podcast" this year at NADA, the largest automotive conference in the US.

Great conversation and we discuss my book, "The ROad to Sold" and the video series as well.

Love to hear your thoughts. Enjoy!!

“Everyone finds themselves in charge at some point in their lives. But not everyone is equipped with the skills to generate consistent results. My mission is to help you build those skills—to lead, adapt, and grow in both your personal and professional life.”

Glenn Pasch is the CEO of PCG Digital, a full-service digital marketing agency that helps businesses attract, convert, and retain customers through connected marketing strategies.
He is the author of three books, including The Road to Sold and The Power of Connected Marketing, and is a sought-after speaker and leadership trainer across the U.S. and internationally.

With decades of experience coaching executives, managers, and teams, Glenn is dedicated to helping people lead with purpose and drive meaningful results.

Let’s Connect
Website: https://bit.ly/3HyFK3J
LinkedIn: https://www.linkedin.com/in/glennpasch/Book: The Road to Sold on Amazon → https://amzn.to/4jvWeuq

f you would like personal coaching for you or your team, click here: https://www.paschgroup.com/leadership-training/


🎧 Thanks for Listening!
Thanks for helping make You're in Charge a Top 30 Business Podcast!If you enjoyed this episode, please:
Subscribe to the channelLeave a review or commentHit the notification bell so you don’t miss new episodesShare it with someone in your network who’s ready to lead
Let’s grow together.

What happens when you put people before process and profit?
In this episode, Brad Wise, General Manager of Ferman Chevrolet, shares how a people-first leadership philosophy drives stronger retention, higher profitability, and a better customer experience.

We unpack how investing in employees, building trust, and creating accountability doesn’t just feel good—it shows up on the bottom line. If you’re struggling with turnover, culture, or consistency, this conversation offers a roadmap for leading differently and winning long-term.

About Brad Wise: Linkedin https://www.linkedin.com/in/brad-wise-92ab7a78/
Brad Wise is a veteran automotive retail executive with over 35 years of experience in the car business, known for his leadership, team-building ability, and passion for excellence in dealership operations. He currently serves as Executive Manager at Ferman Chevrolet Mazda in Tampa, Florida, where he leads sales, culture, and operational strategy in a highly competitive market.

Management Philosophy & Culture

Brad is widely recognized for a human-centered leadership approach — prioritizing recruitment, training, and retention of top talent. He believes effective leadership involves being present, encouraging, and committed to continuous learning. Wise aims to create a work environment where teams thrive and feel empowered to succeed, treating coaching and development as foundational to the dealership’s growth.

Industry Contributions & Thought Leadership

Beyond dealership operations, Brad is active as a speaker and contributor to automotive industry media, participating in podcasts and interviews about sales excellence, recruiting strategies, and entrepreneurial leadership in retail automotive.

He also hosts the “WISE UP Podcast”, where he merges business insights with personal development principles — reflecting his belief that mindset and leadership growth go hand-in-hand with business success. podcasts.apple.com

About Glenn
“Everyone finds themselves in charge at some point in their lives. But not everyone is equipped with the skills to generate consistent results. My mission is to help you build those skills—to lead, adapt, and grow in both your personal and professional life.”

Glenn Pasch is the CEO of PCG Digital, a full-service digital marketing agency that helps businesses attract, convert, and retain customers through connected marketing strategies.
He is the author of three books, including The Road to Sold and The Power of Connected Marketing, and is a sought-after speaker and leadership trainer across the U.S. and internationally.

With decades of experience coaching executives, managers, and teams, Glenn is dedicated to helping people lead with purpose and drive meaningful results.

Let’s Connect
Website: https://bit.ly/3HyFK3J
LinkedIn: https://www.linkedin.com/in/glennpasch/Book: The Road to Sold on Amazon → https://amzn.to/4jvWeuq

f you would like personal coaching for you or your team, click here: https://www.paschgroup.com/leadership-training/


🎧 Thanks for Listening!
Thanks for helping make You're in Charge a Top 30 Business Podcast!If you enjoyed this episode, please:
Subscribe to the channelLeave a review or commentHit the notification bell so you don’t miss new episodesShare it with someone in your network who’s ready to lead
Let’s grow together.

Training the next generation of leaders needs a new playbook.

The next generation of managers isn’t motivated, trained, or developed the same way you were—and that’s where many experienced leaders struggle. In this episode, we talk with industry expert Bob Lanham and break down what seasoned managers must unlearn to successfully train, coach, and empower tomorrow’s leaders.

From communication styles and feedback expectations to accountability and career development, this conversation challenges old assumptions and offers practical insights to help your management team evolve without losing standards.

Don't miss this episode!!
About Bob Lanham:

Bob Lanham recently was Co-CEO of CarNow after joining in September of 2022 as Senior Vice President of Retail Development. Bob’s responsibilities include oversight of CarNow’s Manufacture relations and National accounts, industry relations, partnering with their product team to develop new offerings, as well as, working with their marketing team to drive awareness of both CarNow and their offerings.

Bob has a rich digital/tech history previously being the Head of Automotive Retail at Meta where he was responsible for driving advertising and partnership demand for Meta’s apps globally. Bob also opened the Michigan, Ohio and Pennsylvania territory for Hulu when Hulu just launched. Prior to Hulu, Bob spent four years at Yahoo! and three years at Microsoft.

Connect with Bob: https://www.linkedin.com/in/boblanham/
About GLenn
Glenn Pasch is the CEO of PCG Digital, a full-service digital marketing agency that helps businesses attract, convert, and retain customers through connected marketing strategies.
He is the author of three books, including The Road to Sold and The Power of Connected Marketing, and is a sought-after speaker and leadership trainer across the U.S. and internationally.

With decades of experience coaching executives, managers, and teams, Glenn is dedicated to helping people lead with purpose and drive meaningful results.

Let’s Connect
Website: https://bit.ly/3HyFK3J
LinkedIn: https://www.linkedin.com/in/glennpasch/Book: The Road to Sold on Amazon → https://amzn.to/4jvWeuq

f you would like personal coaching for you or your team, click here: https://www.paschgroup.com/leadership-training/


🎧 Thanks for Listening!
Thanks for helping make You're in Charge a Top 30 Business Podcast!If you enjoyed this episode, please:
Subscribe to the channelLeave a review or commentHit the notification bell so you don’t miss new episodesShare it with someone in your network who’s ready to lead
Let’s grow together.

Leadership isn’t just about performance—it’s about the legacy you leave behind. In this episode, Glenn Pasch explores five critical lessons experienced leaders must pass on to help the next generation grow as managers, professionals, and people. From accountability and communication to confidence and character, this conversation is a must-listen for leaders responsible for developing future talent.

If you’re responsible for leadership development, or even helping your kids succeed in life, this episode provides practical insights to help you prepare future leaders for success.

About Glenn Pasch

Everyone finds themselves in charge at some point in their lives. But not everyone is equipped with the skills to generate consistent results. My mission is to help you build those skills—to lead, adapt, and grow in both your personal and professional life.”

Glenn Pasch is the CEO of PCG Digital, a full-service digital marketing agency that helps businesses attract, convert, and retain customers through connected marketing strategies.
He is the author of three books, including The Road to Sold and The Power of Connected Marketing, and is a sought-after speaker and leadership trainer across the U.S. and internationally.

With decades of experience coaching executives, managers, and teams, Glenn is dedicated to helping people lead with purpose and drive meaningful results.

Let’s Connect
Website: https://bit.ly/3HyFK3J
LinkedIn: https://www.linkedin.com/in/glennpasch/Book: The Road to Sold on Amazon → https://amzn.to/4jvWeuq

f you would like personal coaching for you or your team, click here: https://www.paschgroup.com/leadership-training/


🎧 Thanks for Listening!
Thanks for helping make You're in Charge a Top 30 Business Podcast!If you enjoyed this episode, please:
Subscribe to the channelLeave a review or commentHit the notification bell so you don’t miss new episodesShare it with someone in your network who’s ready to lead
Let’s grow together.

In Episode 213, leadership coach and business strategist Glenn Pasch reveals the 10 essential keys to success that drive results in both business and personal life. From defining a clear vision and setting measurable goals to building accountability, consistency, and confidence, Glenn shares actionable insights every leader and professional can use to achieve lasting success.

Discover how to create a structured plan of action, document effective processes, and lead with persistence and flexibility. Glenn explains why success isn’t about massive leaps—but about daily habits, coaching through questions, and small, consistent improvements that compound over time.

Whether you’re leading a team, managing a business, or focusing on personal growth, this episode provides a step-by-step roadmap to elevate your results and mindset.

🎧 Listen now to learn:

• How to build clarity, accountability, and confidence in leadership
• Why consistent daily execution outperforms big, sporadic efforts
• How to create an environment where success happens every day

About Glenn Pasch

“Everyone finds themselves in charge at some point in their lives. But not everyone is equipped with the skills to generate consistent results. My mission is to help you build those skills—to lead, adapt, and grow in both your personal and professional life.”

Glenn Pasch is the CEO of PCG Digital, a full-service digital marketing agency that helps businesses attract, convert, and retain customers through connected marketing strategies.

He is the author of three books, including The Road to Sold and The Power of Connected Marketing, and is a sought-after speaker and leadership trainer across the U.S. and internationally.

With decades of experience coaching executives, managers, and teams, Glenn is dedicated to helping people lead with purpose and drive meaningful results.

Let’s Connect

Website: https://bit.ly/3HyFK3J

LinkedIn: https://www.linkedin.com/in/glennpasch/
Book: The Road to Sold on Amazon → https://amzn.to/4jvWeuq

f you would like personal coaching for you or your team, click here: https://www.paschgroup.com/leadership-training/

🎧 Thanks for Listening!

Thanks for helping make You're in Charge a Top 30 Business Podcast!
If you enjoyed this episode, please:

Subscribe to the channel
Leave a review or comment
Hit the notification bell so you don’t miss new episodes
Share it with someone in your network who’s ready to lead

Let’s grow together.

Welcome to a New Season of Shows:

In this episode, Glenn Pasch tackles one of the biggest blind spots in automotive retail — lost sales follow-up. He explains how most dealerships lose deals not because of a lack of leads, but because of a broken process after the customer leaves the showroom.

Drawing insights from dealer leader Brad Wise, Glenn breaks down how to minimize “spillage” and recover the 10–20 vehicles that slip away each month due to poor follow-up. He outlines practical steps for reviewing your CRM, creating a written follow-up process, and setting measurable goals to re-engage unsold customers.

Glenn shows how to identify when customers buy elsewhere — and how to stop it from happening again. Whether you manage a the whole operation, the BDC, sales team, or marketing operation, this episode will help you build an accountability culture that turns missed chances into measurable wins.

About Glenn Pasch

“Everyone finds themselves in charge at some point in their lives. But not everyone is equipped with the skills to generate consistent results. My mission is to help you build those skills—to lead, adapt, and grow in both your personal and professional life.”

Glenn Pasch is the CEO of PCG Digital, a full-service digital marketing agency that helps businesses attract, convert, and retain customers through connected marketing strategies.

He is the author of three books, including The Road to Sold and The Power of Connected Marketing, and is a sought-after speaker and leadership trainer across the U.S. and internationally.

With decades of experience coaching executives, managers, and teams, Glenn is dedicated to helping people lead with purpose and drive meaningful results.

Let’s Connect

Website: https://bit.ly/3HyFK3J

LinkedIn: https://www.linkedin.com/in/glennpasch/
Book: The Road to Sold on Amazon → https://amzn.to/4jvWeuq

If you would like personal coaching for you or your team, click here: https://www.paschgroup.com/leadership-training/

🎧 Thanks for Listening!

Thanks for helping make You're in Charge a Top 30 Business Podcast!
If you enjoyed this episode, please:

Subscribe to the channel
Leave a review or comment
Hit the notification bell so you don’t miss new episodes
Share it with someone in your network who’s ready to lead

Let’s grow together.