In this episode, Angelo Esposito interviews David LaFleur, Senior Vice President at Cluster POS, discussing his journey in the hospitality and technology sectors. They explore the evolution of POS systems, the importance of choosing the right technology for restaurants, and common pitfalls to avoid.

David shares insights on the future of POS technology, emphasizing the need for user-friendly systems that empower restaurant owners while integrating modern solutions like AI.

The conversation highlights the dynamic nature of the restaurant industry and the critical role technology plays in its success.

• Cluster POS has evolved significantly in the last two years.

• David LaFleur's journey in hospitality began with IT support for restaurants.

• Choosing the right POS requires understanding your specific needs.

• Price shouldn't be the only factor when selecting a POS system.

• References should come from similar business models for relevance.

• AI is set to enhance efficiency in the restaurant industry.

• The restaurant industry has seen rapid technological changes in the last decade.

• Cluster POS aims to simplify onboarding and user experience.

• Future POS systems will integrate more features with less reliance on third-party solutions.

• Cash flow management is crucial for restaurant success.

00:00 Starting Out in IT Career

07:04 Career Journey in POS Industry

09:32 POS Tips for Restaurant Owners

11:12 "POS Basics: Focus on Essentials"

14:57 "Prioritizing Honest Client Alignment"

17:50 "Price vs Cost in Tech"

22:17 "Insights on Cluster's Role"

24:18 "Tech-Savvy Generation Fuels Innovation"

28:30 "Decade of Industry Transformation"

31:41 "Instant Funding Revolution for Restaurants"

34:53 "WISKing with Cluster POS"

In this episode, Angelo Esposito interviews Elvis Medina, the Media Director at SmartTab, who shares his extensive background in broadcast media and his transition into the hospitality industry.

Elvis discusses the unique offerings of SmartTab, a POS system designed for high-volume venues, emphasizing the importance of customer support and tailored solutions for clients.

The conversation also covers tips for restaurant owners on choosing the right POS system and the innovative features that set SmartTab apart in the market.

• Elvis Medina has a rich background in broadcast media spanning 35 years.

• SmartTab is designed specifically for high-volume venues, ensuring speed and efficiency.

• Customer support is a key differentiator for SmartTab, with 24/7 availability.

• SmartTab conducts site surveys to customize POS solutions for each venue.

• The new handheld device powered by iPhone 16 enhances service speed.

• SmartTab offers in-person staff training, which is rare in the industry.

• Elvis emphasizes the importance of a tailored POS system for generating revenue.

• The SmartTab app allows for seamless ticketing and ordering processes.

• Elvis encourages restaurant owners to prioritize customer support when choosing a POS.

• Demos for SmartTab are free, allowing venues to experience the system firsthand.

00:00 "Hands-On Success, Done Differently"

05:30 "Rise and Fall of Radio"

08:33 Nationwide IT Partner Network Launch

10:47 Choosing the Right POS System

14:37 "Hands-On Service, Hospitality Focus"

17:13 Seamless Ticketing and Dining Integration

21:17 From Hospitality to POS Expertise

23:18 "SmartTab: Fast POS for Venues"

27:23 "SmartTab POS Solution Overview"

29:48 "Instant Impact Through Demos"

In this episode, Joe Wylezik, Head of Partnerships at RevMo AI, discusses the innovative use of voice AI technology in the restaurant industry. He explains how RevMo AI started as a B2B solution and pivoted to focus on the hospitality sector, addressing common pain points such as missed calls and labor shortages.

Joe highlights the importance of customer experience and how AI can enhance interactions, streamline operations, and ultimately drive revenue growth for restaurants.

He then shares insights on the implementation process, overcoming pushback from operators, and the future of AI in hospitality, including success stories from clients like Donatos and LandOcean.

• RevMo AI started as a B2B solution but pivoted to focus on restaurants.

• Voice AI can alleviate missed calls and improve customer interactions.

• 70% of restaurant orders still occur over the phone.

• AI enhances customer experience and operational efficiency.

• Labor shortages are a significant pain point for restaurants.

• AI can handle reservations, orders, and payments seamlessly.

• The onboarding process for RevMo AI is simple and quick.

• Restaurants can track performance metrics through the RevMo dashboard.

• AI technology is evolving rapidly in the hospitality industry.

• Success stories demonstrate significant revenue growth for clients.

00:00 Helping Bar Operators with Tools

03:21 Pivoting to Inbound Restaurant Solutions

08:29 "Automating Reservations and Orders"

11:22 Solving Operators' Pain Points

13:59 Labor Challenges and Customer Interaction

17:18 Optimizing Staffing with Automation

21:16 Tech Adoption in Hospitality

24:52 "Ensuring Product Satisfaction"

26:10 Dashboard Analytics for Phone Insights

31:13 AI Enhances Hospitality Experience

35:09 "Tech Transforming Pizza Operations"

36:57 "Connect with Revmo.AI & Joe"

38:51 "Integration, Partnership, Collaboration"