This is part three of a three part interview with the head of the Capo Isetta winery on the Sonoma Plaza, truly a family winery with deep roots in the region.

Eddie Heitz, author of Making Welcome, is a master at hospitality. As a tasting room manager at one of Napa's most popular wineries his insights into the kinds of people to have on your team are brilliant. Even the host, Ralph DeAmicis, whose been in wine country tourism for twenty year has his horizons expanded in this fascinating conversation hosted by Napa TV for KSVY Sonoma.

Eddie is the author of the great book in hospitality Making Welcome, and manager of one of the North Bay's most popular tasting rooms. His insights about who makes the best team members is fascinating. Even Ralph DeAmicis, the host, with twenty years in wine country hospitality felt that his horizons had just expanded. Recorded at Napa Valley TV for KSVY Sonoma Radio.

This is part two of a three part interview with the head of the Capo Isetta winery on the Sonoma Plaza, truly a family winery with deep roots in the region.

This is part one of a three part interview with the head of the Capo Isetta winery on the Sonoma Plaza, truly a family winery with deep roots in the region.

Education is the #4 reason people come to wine country, 2 spots ahead of wine. Ralph discusses what he has seen in twenty years in the industry.

This interview with John Wittig, part of the team that is bringing both the Sonoma Cheese Factory and the store Sonoma's Best back to life after they were molding away during the Mattson scandal. It is a fascinating look into how talented managers work in wine country hospitality.

The conclusion of this very interesting discussion between two of the North Bay's most experienced wine tour guides.