[WiCS PowerUp Masterclass S2:E4] The Future of CS: Biggest Takeaways from Pulse Europe

Text us your questions and thoughts!

What's Next for Customer Success in 2026? That’s the question we’re answering today.

Welcome back to another PowerUp Masterclass in partnership with our friends at Gainsight where we’re going beyond the Pulse Europe conference recap and into what really matters: where Customer Success is heading in 2026.

Together with Tori Jeffcoat, Director of Product Marketing at Gainsight, we're unpacking the biggest trends and ‘aha’ moments from Europe's leading CS event, and sharing our predictions for the year ahead.

You'll walk away knowing:

• Why AI adoption is lagging and how teams are gearing up for agentic success
• How CS is becoming a revenue driver through better post-sale visibility
• What's actually working in digital-scale strategies right now
• What CS, Product, and Revenue leaders should prioritise next

This is your chance to turn Pulse's key takeaways into your 2026 game plan.

Grab your notebook and tune in.

Featuring

Tori Jeffcoat, Director of Product Marketing at Gainsight

Marija Skobe-Pilley, Founder, Women In Customer Success

👉 Follow Tori on LinkedIn: https://www.linkedin.com/in/torijeffcoat/

👉 Follow Marija on LinkedIn: https://www.linkedin.com/in/mspilley/

👉 Learn more about Gainsight: https://www.gainsight.com/

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm