[WiCS PowerUp Masterclass S2:E3] Preparing for AI and Agents

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WE ARE BACK with another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight.

In today’s conversation, we’ll explore how Agentic AI is reshaping CS roles and workflows, why it will not replace humans but instead change how we scale, and the practical steps you can take today to prepare your team.

We discuss:

• How AI agents disrupt the old “growth = more headcount” model
• Where AI delivers meaningful value in CS, and where it still falls short
• Practical, low-lift steps to prepare: cleaning your data, setting guardrails, and upskilling your team

You’ll walk away with actionable insights to future-proof your CS strategy and confidently embrace the age of AI and agents.

Featuring

Liam Gilleran, RVP Solutions Consulting & Customer Success, Gainsight

Giorgia Pedenzini, Senior CSM, Gainsight

Marija Skobe-Pilley, Founder, Women In Customer Success

👉 Follow Liam on LinkedIn: https://www.linkedin.com/in/liamgilleran/

👉 Follow Giorgia on LinkedIn: https://www.linkedin.com/in/giorgiapedenzini/

👉 Learn more about Gainsight: https://www.gainsight.com/

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm