Why Your Retail AI Strategy Is Probably Wrong (And How to Fix It)

In this Retail Technology Spotlight Series episode, Chris Walton sits down with Experion Technologies' Mahesh Vijayaraghavan (VP of Retail & Consumer Goods) and Siraj Alimohamed (Global Head of Data & AI) to cut through the AI hype.

From platform-first strategies to the pilot fatigue epidemic, Mahesh and Siraj break down why AI is overhyped at the dashboard level but underappreciated where it matters most, i.e. in 6 a.m. inventory decisions and real-time store operations.

Learn why building AI like a muscle beats treating it like a project, how to escape automation chaos, and why your digital experience is about to become your biggest competitive advantage.

🔑 Topics covered:

1. Why AI is overhyped but underimplemented in retail
2. Platform-first approach vs. endless pilot programs
3. Internal efficiency gains vs. consumer-facing AI investments
4. Process optimization before automation (avoid the 30-40% fat)
5. How digital experience becomes differentiation in the AI era
6. Agentic AI that acts within guardrails, not just recommends
7. The reinvestment strategy: internal savings to customer benefits

🎧 Don't forget to like, comment, and subscribe for more retail tech insights!

#retailai #retailtech #omnitalk #digitalexperience #agenticai #retailinnovation #aiimplementation #experiontechnologies #retailpodcast #supplychain