Why People Really Leave: Broken Hearts, Promises, and Expectations

In this episode, Randy and Jim discuss why employees leave organizations, focusing on realistic expectations, communication, and the outsized role managers play in retention. They share stories about preventable departures, how to spot disengagement early, and the importance of honest, timely conversations.

The hosts also cover practical steps leaders can take: be self-aware, foster engagement and development, handle exit interviews with facts and kindness, and encourage graceful departures that preserve relationships and reputation.