Why Most Clinics Lose Patients (And Don’t Know It)

Most clinic owners think they have a marketing problem…

But the real issue?

They’re losing patients they already worked hard to get.

Watch more from PT Pintcast →https://www.youtube.com/@PTPintcast

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EPISODE BREAKDOWN

[00:00] – Retention Over Acquisition

[01:47] – Can't have your cake and eat it too

[02:47] – Premium Pay Expectations

[03:28] – Exclusivity And Side Gigs

[04:10] – Career Ladders to Keep Talent

[05:21] – Effort Beats Talent

[06:55] – Radio Layoff Story

[09:25] – Cutting Dead Weight Lessons

[11:15] – Screening And Interview Questions

[14:16] – Patient Retention After Departure

[17:46] – Why We Avoid Honest Ratings

[18:42] – The 73K Client Story

[19:33] – Therapist Rapport Risk

[20:56] – Brand Loyalty Beyond Staff

[23:41] – Big Companies vs Personal Touch

[24:40] – Finding Future VIP Clients

[25:52] – Learning Requires Stakes

[27:00] – Call In

[29:37] – Digital Tools Over Trinkets

[34:38] – Parting Shots

What’s been harder in your clinic:

A) Getting new patients

B) Keeping the right ones

👇 Drop A or B below

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Want to Connect with Dave?

Book a strategy call:

https://clarity.fm/davekittle/expertise/physical-therapy-merger-acquisitions-valuations-healthcare-marketing-sales

Thinking of selling your practice or partnering?

https://www.fieldmakergroup.com

Connect with Dave:

Email: [e-mail]

Instagram: @davekittle https://www.instagram.com/davekittle/

LinkedIn: https://www.linkedin.com/in/davekittle/

or

Call (646)-781-8884

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