Why EQ Matters in the Workplace

Ever feel like you're speaking a different language from your coworkers—and no one's brought a translator?

Kate Mason sits down once again with emotional intelligence expert Amy Jacobson to unpack the real reason workplace tension exists: we expect others to be just like us.

Amy brings powerful insights into how emotional intelligence (EQ) transforms not only team dynamics but leadership, conflict resolution, and job satisfaction.

From recognizing people in the wrong roles to understanding why perfect leadership is a myth, this episode is packed with practical tools and memorable metaphors (hello, IKEA manuals!) to help us manage our emotions—and expectations—at work.

Whether you're leading a team, part of one, or just trying to survive meetings with your sanity intact, this episode shows why EQ might just be your workplace superpower.

Listen For

3:15 Why Great Staff Don’t Always Make Great Leaders

6:46 Leadership is Not a Promotion

9:22 Success is Happiness, Not a Job Title

18:32 Other People Are Not a Failed Version of You

21:47 The IKEA Manual Metaphor

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Connect with guest: Amy Jacobson | EI Specialist | Author | Speaker

Website | Emotional Intelligence Books | LinkedIn | Instagram | Facebook

Contact Kate:

Email | Website | Kate’s Book on Amazon | LinkedIn | Facebook | X