Why Citi Re-Engineers Workflows Before Applying AI

Why do most AI initiatives fail to deliver real value? Because they automate broken processes instead of fixing them.

In this episode of Technovation, Peter High speaks with Shobhit Varshney, Global Head of Artificial Intelligence at Citi, about how one of the world’s largest banks is rethinking AI from the ground up. With experience spanning Citi and IBM, Shobhit shares how a value-first, platform-driven approach is enabling AI at scale, while maintaining strong governance and control.

Key highlights include:

• Why re-engineering workflows is essential before applying AI
• How Citi prioritizes high-value use cases with clear ROI accountability
• The role of centralized AI platforms in scaling capabilities
• Embedding responsible AI across the enterprise
• Building an AI-first culture through training and champions