Why CRM is More Important Than Paid Ads at HERA

Holly Beadle, CEO of HERA Clothing, joins Will Laurenson to share how she’s building a fashion brand that prioritises profitability over hype. From narrowing product ranges and improving cash flow to expanding into new markets and using tools like Klaviyo, Yotpo, and Rebuy, Holly breaks down the strategies behind HERA’s sustainable growth. They discuss the challenges of paid media, why CRM is outperforming ads, and how to stay focused in a saturated industry. Whether you're scaling a DTC brand or optimising for profitability, Holly’s insights are refreshingly practical and grounded in real experience.