How do I get started? What is the first thing that I look at? Who will be my allies? What do I need to put in place? When you are tasked to build a brand new Business Architecture practice in an organization that has not had one before is a challenging task. When you have to do this in a 60-year old organization in a field that is relatively unique on the market, that might be even more challenging.

Our guest in this episode is Breanne Casteel, a catalyst for change enablement through collaboration and connections to drive empathetic business solutions.

She is a passionate advocate with 20+ years experience bringing awareness of Business Architecture and Business Analysis skills and mindset to numerous roles in the organization with an emphasis on communication, transparency, and collaboration across silos.

In this episode of the podcast we are talking about:

• Breanne’s background
• The case for Business Architecture
• Finding sponsorship and allies
• Creating and showing the value of Business Architecture day-by-day
• (Lack of) Reference models
• How to get started without a BPM tool first – and then choosing one after the start
• Planning and building a roadmap – for the organization and the business architecture team as well
• Setting up a strategic project portfolio for the organization

You can find Breanne on LinkedIn here: https://www.linkedin.com/in/breannecasteel/.

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.

"I just bought your tool, now you have to tell me what I can do with it".
No kidding, that is what one client to said to me once. Well, here is a starter for you - in our latest episodes we are talking about the use cases for Business Process Management (not all of them, because we have that self-imposed limit of an hour-ish length for each episode).

In this episode of the What's Your Baseline Podcast we talk about:

• Short review of the Process Lifecycle
• (Process) Documentation, publishing, and standardization
• (Process) Inventory and analysis
• Process improvement
• System implementation
• Roll-out support
• Perishable insights response (BI and PI)
• Execution monitoring
• Customer experience design
• Risk mgmt and regulatory compliance
• Digital twin of an organization
• Quality management (Enterprise Mgmt System)

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.

Why do some applications have a large following and their revenues soar, while others are struggling with making a sale and are virtually unknown? Or why do you struggle with building internal acceptance for your program?

One reason might be that the former companies were able to build a community that includes not only users (and ends up being a glorified help desk), but also people who are convinced that your program is the best in its market ("superfans" - there is a whole concept around this, but I don't want to go too far here). But now the question is: How do you build such a community?

The guest in this episode is Heather Wendt, the community manager for Gain, Grow, Retain, and she has a lot of experience in customer success and community building. She also worked extensively in the learning field, which is another area to increase adoption in organizations

In this episode of the podcast we are talking about:

• Heather’s background
• How “community” goes hand-in-hand with customer success
• Functions of communities - help, concepts, nerding out, learning/teaching
• Why should an organization stand up a community? How to pitch the idea to senior management?
• Find and involve super users
• Where to find “your people” - examples of good community
• How to stand up and manage a community
• Measuring the success

Heather can be reached via LinkedIn here: https://www.linkedin.com/in/hmwendt/, and her community can be found here: https://gaingrowretain.com/.

Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here.