What the M Podcast Por Kent D. McPhail and Stephen M. Hladik arte de portada

What the M

What the M

De: Kent D. McPhail and Stephen M. Hladik
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Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the concept behind “What the M,” a new podcast that discusses the complex issues facing default services and the path forward for the mortgage industry and homeowners alike. The industry is comprised of more than 160 mortgage servicers representing more than 80% of the outstanding principal balances on mortgages in the U.S. Without the involvement of these vital mortgage servicers, obtaining and maintaining a home mortgage as we know it would not exist.“‘What the M’ features industry movers and shakers discussing the challenges faced by mortgage servicers, law firms and the American homeowner,” said Stephen Hladik, one of the co-hosts for the podcast and chair of the Advisory Council of the Legal League 100. “We will discuss trends in the economy, regulatory oversight, changes in the law, changes in technology and a myriad of other factors affecting the industry.”Hladik and co-host Kent McPhail are experienced attorneys with multistate practices in the default servicing industry. Both have decades of experience representing secured creditors; however, each host brings his own unique perspective to the podcast. McPhail hails from the Deep South (think boiled peanuts and shrimp & grits), while Hladik hails from the Northeast (think cheesesteaks and scrapple). “With this Yin and Yang, we hope to bring an entertaining and informative approach to the industry and those who make it hum,” McPhail said.Episodes of “What the M” begin airing mid-September and can be found wherever you listen to podcasts.© 2025 What the M Economía
Episodios
  • Episode 61 - The Year in Review

    Episode 61 - The Year in Review
    Dec 23 2025

    The 61st episode of What the M features Kent McPhail and Steve Hladik wrapping up 2025 with a year-end review. Check it out to find out what happened- and didn’t happen- in the default servicing industry this year, along with what Kent and Steve predict is next to come in 2026!

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    A huge thank you to our Season 4 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at Victor.Draper@blackdomeservices.com.

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    25 m
  • Episode 60 - Gina Dascola

    Episode 60 - Gina Dascola
    Dec 1 2025

    The 60th episode of What the M features Sergeant Gina Dascola, retired from the Allegheny County Sheriff’s Office and founder of Dascola Consulting, LLC.

    In this episode, Sgt. Gina Dascola shares her 40 years of experience with the foreclosure sheriff sale process in Pennsylvania. While emphasizing the importance of due diligence and discussing the challenges faced during live sales, Gina also shares the impact of technology on the sales process, the effects of economic crises on foreclosure rates, and the common misconceptions surrounding the sheriff's role in the process. As she transitions into consulting, Gina offers valuable advice to her younger self, encouraging resilience and confidence in the face of challenges. We are very lucky to have Gina's expertise featured on the show, and we know that listeners will gain valuable insight from “the Dean of foreclosures in Pennsylvania”!

    Welcome to What the M, Gina!

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    A huge thank you to our Season 4 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at Victor.Draper@blackdomeservices.com.

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    33 m
  • Episode 59 - Glenn Brooks

    Episode 59 - Glenn Brooks
    Nov 17 2025

    The 59th episode of What the M features Glenn Brooks, President of Genstone Asset Disposition.

    In this episode, Glenn shares his journey into the industry, offering a unique perspective on the challenges and opportunities that have shaped his career over the past three decades. Glenn also discusses the current state of the REO market with Kent and Steve and shares his predictions for the future, including the role of technology and AI in streamlining operations and enhancing efficiency.

    Glenn Brooks leads the Asset Disposition business unit at The Fay Group, where he oversees the team responsible for helping clients maximize returns while mitigating losses on REO. Earlier in his career, Glenn held several leadership roles at Eastern Savings Bank. He also spent 10 years as a licensed General Contractor, owned a mortgage brokerage, and managed a title company operating in 18 states. With more than 30 years of experience in property preservation, construction, REO, and foreclosure management, Glenn brings a deep understanding of asset performance, value recovery, and operational efficiency.

    Welcome to What the M, Glenn!

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    A huge thank you to our Season 4 sponsor, Black Dome Services. Black Dome Services is a next-generation property services provider, offering a comprehensive range of services tailored to the unique needs of their clients. From property inspections, preservation, maintenance, renovations and various other interior and exterior property related services, you have a trusted leader dedicated to delivering exceptional results and maximizing the value of your properties. For more information, please visit their website at www.blackdomeservices.com or email Vic Draper at Victor.Draper@blackdomeservices.com.

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    42 m
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