What it takes to deliver public services at scale in the digital age with Rachel Hope
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What it takes to deliver public services at scale in the digital age with Rachel Hope
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The 21st-century government needs policy, delivery and digital together to be brought together in an integrated way but very few people are showing how to do it successfully on really big, citizen-facing services. Rachel is one of those people.
In this episode, we interview Rachel Hope, Director of Technology & Data for the NHS Vaccinations programme where she leads the team who built the digital infrastructure behind 126 million jabs.
If anyone can tell us about what it takes to deliver public services at scale in the digital age it’s Rachel.
Follow Rachel on Twitter at @RachelHope3
Twitter➡️ createchangeGOV
LinkedIn➡️ Create/Change
Website➡️ https://createchange.io
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