What is the difference between an Incident, Problem, Service Request, and Change Requests? Podcast Por  arte de portada

What is the difference between an Incident, Problem, Service Request, and Change Requests?

What is the difference between an Incident, Problem, Service Request, and Change Requests?

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In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition, helpdesk implementation, Ivanti Service Manager architecture, perception, and reporting.

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.

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