What does it take to build a successful BPO company? How successful are you with your agents? Podcast Por richard blank arte de portada

What does it take to build a successful BPO company? How successful are you with your agents?

What does it take to build a successful BPO company? How successful are you with your agents?

De: richard blank
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SCCS-Podcast-The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center - Cutter Consulting Group




What does it take to build a successful BPO company? How successful are you with your agents?


In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.


In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.


Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.


https://lnkd.in/gXuvGpBG


https://www.cutterconsultinggroup.com/podcast/043-the-art-and-science-of-call-center-success-with-richard-blank-from-costa-ricas-call-center/?fbclid=IwAR1XmLN2X8pXs2hPcqMxzsZh9zLkCrgGETvumdgg_KSjgGKXrF5UdFyMQPY


https://www.costaricascallcenter.com


The Art and Science of Call Center Success, with Richard Blank from Costa Rica’s Call Center


Scalable Call Center Sales Podcast on LinkedIn What does it take to build a successful BPO company. RICHARD BLANK COSTA RICA'S CALL CENTER


https://youtu.be/Tz1r7IOiVGo


Hosted on Acast. See acast.com/privacy for more information.

richard blank
Economía Mundial
Episodios
  • Season 2 episode 70 with special guest Richard Blank. Rosabel Unscripted Podcast.
    Sep 8 2025



    What Happens When You Ditch the American Dream for a Real One?


    Rosabel Unscripted Podcast


    Welcome to Rosabel Unscripted podcast where meaningful conversations unfold. Join Rosabel Zohfeld, nurse practitioner, writer, and mom, as she explores personal growth, health insights, literature, and impactful life stories. Featuring guests who share their unique perspectives, Rosabel dives into the unscripted moments that shape our lives. Tune in for inspiring, authentic, and educational discussions on the beauty and complexity of life.



    What does it really take to start over in a new country—and build a *business* from the ground up? In this episode of Rosabel Unscripted, host Rosabel Zohfeld sits down with Richard Blank, *CEO* of Costa Rica’s Call Center, to explore his incredible journey from Philadelphia to Costa Rica.


    At just 27, Richard left everything behind to follow a calling—and ended up building not just a successful company, but a life deeply aligned with his values. This powerful conversation dives into bilingual leadership, the courage to start over, and the mindset shifts required for authentic success.


    Whether you’re an aspiring entrepreneur, a leader in transition, or someone seeking a life with more meaning—this episode is for you.


    Key Takeaways:


    • Why Richard left Philadelphia to chase purpose in Costa Rica

    • The power of being bilingual in global business

    • How courage and self-trust lead to authentic success

    • The difference between building for ego vs. building for values

    • Insights into creating a positive work culture

    • What it takes to reinvent your life—at any age


    Chapters / Timestamps:


    00:00 The Weight of Wisdom

    01:00 Richard’s journey from Philadelphia to Costa Rica and the challenges he faced

    05:30 The importance of being bilingual and how it opened doors for Richard

    12:45 Building a business aligned with personal values rather than societal expectations

    15:00 💬 “Life is all about starting and reinventing ourselves.”

    20:15 The role of courage and self-trust in personal and professional growth

    22:20 Human Connection in Healthcare

    25:12 Cultural Perspectives on Care

    25:45 💬 “If you think it’s plug and play and it’s easy like they show in Hollywood, you’re out of your mind.”

    27:54 The Call Center Experience

    30:00 Insights into Richard’s leadership style and the culture at Costa Rica’s Call Center

    30:41 Nostalgia and Childhood Memories

    33:31 The Evolution of Technology and Play

    39:45 Childhood Mischief and Apologies

    42:19 Growing Up in the 80s: A Nostalgic Reflection

    43:35 Teaching Children Appreciation for What They Have

    45:42 The Value of Imagination in Play

    48:32 Handmade Gifts vs. Store-Bought: The Personal Touch

    50:21 Exploring Human History and the Impact of Technology

    51:43 Personal Stories of Growth and Learning from Mistakes

    58:37 Childhood Adventures and Mischief

    01:00:56 Parenting Reflections and Generational Insights

    01:03:40 Community and Generosity

    01:05:34 Adopting a Child: A New Perspective

    01:06:46 Inspiration and Creativity

    01:14:21 Embracing Authenticity and Uniqueness


    https://youtu.be/zO7bPzXo9Sg

    https://youtu.be/C9d0E09hhCs

    https://youtu.be/Q8Oh9kv-0Sk

    https://youtu.be/k0sV0b7UsHU

    https://youtu.be/9WBxUfoR7AI



    Rosabel Unscripted Podcast, Rosabel Zohfeld , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

    Hosted on Acast. See acast.com/privacy for more information.

    Más Menos
    46 m
  • Empowerment Extend Podcast by Carinder Malhi. Effective Communication Techniques with Richard Blank.
    Aug 25 2025



    Empowerment Extend is a dynamic podcast hosted by Carinder, dedicated to amplifying voices, exploring diverse perspectives, and fostering conversations that inspire personal growth and community impact. The podcast serves as a platform to discuss topics ranging from leadership, inclusion, and mental health to innovation and advocacy. Through engaging interviews with thought leaders, change-makers, and passionate individuals, Empowerment Extend aims to motivate listeners to embrace their potential, overcome challenges, and create meaningful change in their lives and the world around them.


    We’re so excited to introduce our new project: the Empowerment Extend Podcast, where we explore disability, inclusion, and empowerment for all. At Empowerment Extend, we believe that every voice deserves to be heard. Our mission is to break barriers, challenge stereotypes, and celebrate diversity in all its forms. Together, Carinder & Sarah bring real, honest conversations about what true inclusion really means — in workplaces, communities, and everyday life. We share inspiring stories, practical tips, and powerful insights to help us build a more inclusive world. Whether you’re a disability advocate, an ally, or simply passionate about creating a society where everyone can thrive, this podcast is for you.



    Join us as we explore the essential techniques for effective communication*. Discover how to express your ideas clearly, listen actively, and build meaningful connections. This episode is packed with *practical tips and insights to help you communicate with confidence and impact.


    Key Takeaways:

    The importance of active listening

    Strategies for clear and concise expression

    How to build rapport and engage your audience

    Overcoming common communication barriers



    https://youtu.be/UAhEuk3Fxhg

    https://youtube.com/shorts/CkmNb-D7FPs

    https://youtube.com/shorts/z85LPtAqd6U

    https://youtube.com/shorts/JZfa_Psu_0Y

    https://youtube.com/shorts/z_lBFR1y-_Q

    https://youtube.com/shorts/G1dK07FR580




    Richard Blank hired bassist Garry Gary Beers of INXS.

    https://www.youtube.com/watch?v=ieGjN5H4xPQ



    Hosted on Acast. See acast.com/privacy for more information.

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    27 m
  • What The Why part of WTW Rewind Series with Barbara Anne. Season 3 Episode #4 with Richard Blank.
    Aug 21 2025

    This episode of “What The Why?!? originally aired on the RVN Television Network which is now KnetStream. While these shows are currently available on KnetStream, we are happy to share these edited versions of meaningful conversations for additional reflection and impact.


    "What The Why?!?" hosted by Barbara Anne Gardenhire-Mills. It's a show where she interviews various leaders about their "why" – their purpose and what drives them.


    In our fourth season, our show features conversations with a wide variety of leaders from all walks of life about why they do what they do and how they figured things out.


    The first three seasons of the show, known as "What The Why?!? with Barbara Anne," are also available on select platforms and KnetStream.com."


    https://youtu.be/20zcT3hxwQA

    https://youtu.be/lo6D9XlVlhc

    https://youtu.be/89EQxbg-2tU

    https://youtu.be/mJ6w_29aBYM

    https://youtu.be/96aWnZhTALc



    https://youtu.be/sCt_28qjrTg?si=gERP_m8RCZvhjndj



    What The Why, Barbara Anne, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,



    Hosted on Acast. See acast.com/privacy for more information.

    Más Menos
    31 m
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