What do you do when products fail and who's responsible for picking up the bill?

This week on The kbbreview Podcast, host Andy Davies is back (slightly croaky but fighting on!) alongside our full expert panel — Trevor Scott from RFK, Liz Pantling-Jones from Lima Kitchens, Justine Bullock from The Tap End and Nick Warrington from Stuart J Warrington — for a brilliantly lively and brutally honest discussion.

We’re diving into one of the industry’s biggest headaches: what really happens when products fail on site or deliveries turn up damaged.

Is it actually possible to check goods properly under the time pressures suppliers give you?

Do you get the support you need when things go wrong — or does it feel like no one believes you?

And the big one… who should pick up the cost when disaster strikes?

If you’ve ever lost hours of your life wrestling with faulty products, replacement claims or damaged deliveries, this episode is for you. Packed with real-world insight, practical frustrations, and a few laughs along the way, it’s a must-listen for anyone in the kitchen and bathroom industry.

Hit play and join the conversation!

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