What do property managers really need to succeed? After calling nearly every registrant for the upcoming Complete Property Management Day, we've uncovered the most pressing challenges facing professionals across Australia and New Zealand. This deep dive into the modern property management landscape reveals surprising insights about what matters most.

Managing challenging conversations tops the list of concerns, particularly when dealing with combative landlords. The days of confrontational approaches are over - successful property managers now focus on understanding client perspectives while protecting staff wellbeing. As one principal shared, they willingly gave away 30 managements last year rather than subject their property managers to toxic client relationships. This philosophy that "not all business is good business" represents a fundamental shift in how agencies approach client retention.

Structure for growth emerged as another crucial focus, with "new business is everyone's business" becoming the mantra of thriving agencies. Property managers are constantly demonstrating their value through everyday service delivery - essentially pitching without pitching. We explore how understanding what was promised during business development helps property managers deliver consistently, creating alignment that builds trust and drives organic growth.

The podcast concludes with practical guidance on perfecting the property turnover process - revealing the critical link between outgoing and ingoing inspections. This step-by-step approach includes inviting vacating tenants to final inspections, clearly documenting findings, maintaining communication throughout, and giving tenants options regarding repairs and bond returns. We also discuss the growing trend of offering professional cleaning and maintenance services to departing tenants, potentially saving them money while ensuring properties meet standards for incoming tenants. Whether you're managing five properties or five thousand, these insights will transform how you approach your daily operations and build a more sustainable business.

Supporting Partners

Detector Inspector
Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard.

Connectnow
Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au.

Discover more:

• Next Events
• The Complete Property Management Day

Welcome back to another episode of our property management podcast! Join Nathan as he chats with the insightful Corissa Sorbello from Refurb to Invest. Corissa shares her expertise on strategic renovations to help landlords maximize rental income and build equity. With over 12 years of experience, she reveals the importance of understanding a landlord's goals and the potential of their properties.

In this episode, they discuss the challenges property managers face in coordinating renovations and how Corissa's approach fills the gaps in property management. From assessing the right level of renovation to enhancing property appeal for tenants, they explore how to unlock hidden potential in rental properties.

Tune in as they uncover the secrets to effective property investment planning and the benefits of collaboration between property managers and renovation specialists. This conversation is packed with valuable insights for landlords and property managers, ensuring everyone walks away with actionable strategies to enhance their real estate portfolios.

Supporting Partners

Detector Inspector
Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard.

Connectnow
Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au.

Discover more:

• Next Events
• The Complete Property Management Day

Episode 1: What to Say & What to Send in Property Management

In this inaugural episode of "What to Say & What to Send in Property Management," hosts Lee Woodward and Nathan Pensini dive into the essential skills and tools needed for effective property management communication. Lee introduces Nathan, who recently joined Lee Woodward Training Systems and Services after serving as a Director of Property Management. The episode emphasizes the importance of gaining visibility, generating new business, and maintaining compliance while managing properties effectively. Nathan shares insights on what to say and send during critical interactions, particularly in handling arrears. He discusses the value of discovery calls, how to approach difficult conversations with tenants and the importance of documentation and follow-up communication. As the episode wraps up, Lee and Nathan highlight the significance of clarity and mutual expectations in property management processes. Listeners can look forward to insights on technology developments in property management and an upcoming guest property manager in future episodes. Join Lee and Nathan as they embark on this journey to empower property managers with the knowledge and skills they need to excel in their roles.

Supporting Partners

Detector Inspector
Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard.

Connectnow
Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au.

Discover more:

• Next Events
• The Complete Property Management Day