What Leaders Learn When They Measure Psychological Safety

What really happens when leaders pause long enough to measure psychological safety—and then dare to talk about what they find?

In this episode of Psychological Safety in Focus, we sit down with Mazuba Hainama, independent consultant with over 15 years of experience working across tech, government, corporates, and civil society, to explore what measuring psychological safety looks like in practice.

Together, we unpack why Mazuba chose to run a psychological safety scan with her team, what the data revealed beneath the surface, and how the conversations that followed reshaped trust, leadership behaviors, and team dynamics. From navigating vulnerability as a leader, to balancing compassion with execution, to creating shared accountability within a team, this conversation goes far beyond scores and surveys.

This episode is a candid, reflective look at:

• Why psychological safety doesn’t require something to be “broken” to be valuable
• How data can unlock conversations teams struggle to have otherwise
• The role of leadership intention, predictability, and consistency
• What leaders often miss—and what changes when they truly listen
• How teams can turn insight into rituals, commitments, and long-term impact

If you’re a leader curious about psychological safety, unsure where to start, or wondering what happens after the measurement, this episode offers a grounded, human perspective on what it takes to build teams where people feel safe to speak up, learn, and perform, together.