What It Really Takes to Run a Top STR Management Company | The STR Scale Show with Mike Reilly | Ep 24

Being the #1 property manager in the U.S. isn’t all glamour—it’s grind.

In this episode, we dive into what it takes to scale, the operational demands behind success, and how to grow without sacrificing your life.

• How the top U.S. property manager was built since 2021

• The workload reality behind rapid STR growth

• Why work-life balance is elusive in property management

• How to keep guest satisfaction high while scaling

• Lessons on building a sustainable management model

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Link: https://go.strsecrets.com/podcast?utm_source=Podcast&utm_medium=Captivate&utm_campaign=T024&utm_content=Goal

00:00:43 - Guest Introduction: Jamie Lane on the Report

00:04:58 - Operational Quality: Maintaining Cleaning at Scale

00:05:53 - Local PM Groups vs. National Lists

00:08:26 - Threshold: ~20 Listings Per Market To Appear

00:10:28 - Work Ethic Analogy (Kobe at 3:00am)

00:12:56 - Hiring/Team/Tech Stack

00:15:28 - Value Score Signal vs. Outcome

00:16:37 - Seasonality or Demand Shifts

00:19:48 - Methodology: Econometric Models to Isolate Drivers

00:22:04 - Pricing Tactics to Drive Occupancy

00:24:40 - Market Share / Portfolio Size

00:25:12 - Policy Analysis: Cleaning Fees Across Managers

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