What It Really Takes to Rebuild a Broken Business With Jaharn Torok

On the outside, everything can look successful. The brand is strong. The team is in place. The numbers might even be growing. But behind closed doors? It can feel like chaos, doubt and quiet damage control. In this episode, I sit down with Jaharn Torok, Principal of Ray White Lithgow, to talk about the season where things weren’t running smoothly – when the right people weren’t in the right seats, when avoidance felt easier than confrontation, and when leadership required a level of courage she hadn’t needed before.

We talk about what it really takes to rebuild a struggling rent roll– from implementing stronger systems and processes to having the tough conversations most leaders avoid. Jaharn shares how stepping up, communicating better, and putting the right “bums on seats” transformed her business from reactive and stressful to structured and sustainable. There’s powerful insight here for any sales agent looking to grow a property management arm, especially around due diligence, team structure and long-term strategy.

This episode is a reminder that resilience isn’t about pretending everything is fine – it’s about making the hard decisions that move your business forward. If you’ve been feeling overwhelmed, questioning your leadership, or sensing that something in your business needs to shift, this conversation will leave you feeling empowered to take action, trust yourself again, and lead with clarity and confidence.

“You go into damage control and know what you need to do, but it's having the courage to actually do it."

- Jaharn Torok

We cover:

1. Challenges in managing and rebuilding a property management business
2. Personal journey and experiences in the real estate industry
3. Importance of having the right team and communication
4. Implementation of systems and processes for business efficiency
5. Emotional and operational struggles faced by business owners
6. The significance of external support and mentorship
7. Growth mindset and resilience in overcoming difficulties
8. Strategies for integrating property management with sales
9. Recruitment challenges and the importance of finding the right fit
10. Benefits of being part of a franchise or brand in real estate

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership:...