What Care Coordination Means In Real Life

When her young son's well visit escalated to a sick visit and then an inpatient stay, Erica's clinical team scrambled to coordinate his care. As she attempted to communicate the nuances of how to care for him, the team questioned her input and acted without a sense of urgency. 

In sharing this encounter, Erica offers suggestions for care coordination that can help address common disconnects in meeting the needs of chronic, complex patients and their caregivers. 

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