Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097

I'm BAAAACK!!! It's been a few months - but I've been wanting to start posting again - so here we go! Going to change things up a little bit and create more shorter episodes and sharing my direct experiences a bit more. Still going to share some interviews here and there - but I have a lot of practical/tactical stuff on the topic of Digital CX that I want to share.

In this one, we talk about how to scale magic customer moments - inspired by the book Unreasonable Hospitality by Will Guidara: https://amzn.to/4pGAwIc

Chapters:
03:03 - New Format and Exciting Projects
05:33 - Unreasonable Hospitality and Memorable Moments
08:00 - Creating Exceptional Experiences at Scale
12:00 - Using AI to Enhance Human Connection
15:33 - Closing Thoughts and Future Plans

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The Digital Customer Success Podcast is hosted by Alex Turkovic

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