Unlocking Human Potential with Mitch Douglass | Leading Well Podcast Series

What happens when HR stops being the “rules police” and becomes a true partner in growth?

In this episode of the Leading Well Podcast, we sit down with Mitch Douglass, Managing Partner at Waterloo Human Capital Management, to explore how trust, retention, and wellbeing intersect to shape healthier workplaces.

Mitch shares how he turned fear of HR into trust, using small, human-centered actions like coffee chats and pizza lunches to spark massive cultural change. Within just one month, promotions soared, employees felt seen, and trust became the foundation for retention and resilience.

💡 What you’ll learn in this episode:

• How to transform HR into a trusted partner (not a threat)

• Why trust and psychological safety unlock performance

• The small rituals that build connection, clarity, and belonging

• How values and wellbeing drive retention in today’s workplace