Underserved No More: Insider Secrets from a Retail Dynasty's Comeback King

Video version of this episode can be viewed here

Takeaways

Human capital is the best asset any company's got.

The customer was family to us; it's very personal.

Store experience is way under invested in today's environment.

Get relevant, and stay relevant without losing your heritage.

It's a tale of two halves in retail; careful planning is essential.

The world changes all the time; adapt to consumer expectations.

There's a lack of ability to plan in the current market.

Capitalize your business appropriately for your goals.

The inclusive market is complicated but has significant demand.

You can't just expand into being a general doctor; specialization is key.

Chapters

00:00 Michael Kaplan's Journey in Retail and Technology

07:40 Understanding the Underserved Customer

13:47 Challenges in the Inclusive Size Market

19:50 The Future of Inclusive Design

25:47 Marketing Evolution in Retail

33:50 The Evolution of Retail Strategies

34:46 Impact of Tariffs on Retail Planning

41:21 The Bifurcation of Retail Success

41:48 Historical Perspectives on Retail Changes

58:23 Capitalization and Business Strategy

58:55 Lightning Round Insights