Undercover Customer Podcast Por Steve Worthy arte de portada

Undercover Customer

Undercover Customer

De: Steve Worthy
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Why do some retailers and banks thrive while others struggle to keep up? At Undercover Customer, we tackle the industry's biggest problem today: understanding the real customer experience. We reveal the hidden factors that impact customer satisfaction, loyalty, and growth through in-depth mystery shopping insights and expert analysis.

Join us as we explore the untold stories behind the data, uncovering what truly drives success in retail and banking. Whether you’re a retail leader looking to stay ahead or a curious listener eager to learn more, this podcast offers a fresh perspective on the strategies that make or break a business.

Tune in for episodes filled with surprising discoveries, practical takeaways, and the intelligence you need to outperform the competition.

Undercover Customer - Your go-to podcast for uncovering the hidden truths in retail and banking through the lens of mystery shopping.

© 2025 Undercover Customer
Episodios
  • The Secret to Beating Your Competitors

    The Secret to Beating Your Competitors
    Oct 27 2025

    Unlock "The Secret to Beating Your Competitors" with actionable insights from the Undercover Customer podcast! Discover how mystery shopping and human intelligence can transform your retail or banking business.

    In this debut episode, Steve Worthy, Head of Growth at Competitor IQ, breaks down the importance of competitor analysis and how understanding both internal and external perspectives can give your business the edge it needs.

    Learn why real-world customer experiences matter, how to uncover hidden challenges, and why balancing rates and experiences is key to success. Whether you're a retailer or banker, this episode is packed with strategies to redefine your market position and outshine your competition.

    Join the conversation and gain the tools you need to make smarter, more informed decisions today!

    Connect with us compete@ciqdata.com
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    21 m
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