Episodios

  • 061: What termite mounds, rope experiments, and UX have in common
    Nov 20 2025

    Join Ephie Risho and Jason Moore for a lively conversation about The Medici Effect—Frans Johansson’s modern classic on how the best ideas emerge where different disciplines collide. From Renaissance Florence to today’s product teams, they explore how innovation sparks at the intersection of cultures, fields, and experiences.

    Expect stories that range from the famous two-ropes experiment to IDEO’s design thinking process and AI-spurred innovation, all woven into what it means for UX research, design, and leadership. The discussion dives into how diversity, cross-domain thinking, and creative risk-taking can break associative barriers and reshape how teams approach problem-solving.

    Packed with humor, real-world parallels, and actionable insights, this episode challenges designers and product leaders to stop coloring inside their professional lines—and start creating at the intersections where innovation actually happens.

    Ask us anything: questions@uxperts.info

    Media inquiries: media@uxperts.info

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    1 h y 18 m
  • 060: Your User Might Not Exist. Synthetic Users with Christina Medeiros
    Nov 13 2025

    So… what happens when recruiting real humans for UX research becomes harder than finding parking at a design conference? You build your own users. Literally.

    In this episode, Ephie Risho and Jason Moore talk with technologist and UX researcher Christina Medeiros, who’s doing something that sounds a little sci-fi: using synthetic users—AI-powered personas that test your designs before you even call in a participant.

    Christina breaks down how she trained digital personas like “Bailey Blake,” fed them prototypes, and let them loose on early design concepts; catching blind spots, flagging confusing language, and sometimes sounding way too human for comfort.

    We dig into when “fake” users can actually improve real research, why human behavior is still gloriously unpredictable (and why that matters), and Christina’s dream of running a dog rescue farm (because UX people have range).

    It’s part research, part experiment, part existential therapy session with your favorite UX nerds.

    Quote of the episode: “Compliment, don’t replace research.”

    So grab your French press, pet your dog, and join us for a conversation about the real future of user research—where some of your users might not technically exist, but their insights sure do.

    Ask us anything: questions@uxperts.info

    Media inquiries: media@uxperts.info

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    1 h y 5 m
  • 059: Unstuck: Melissa Dinwiddie on Trust, Play, and Creative Courage at Work
    Nov 6 2025

    What happens when you drop an artist into the land of corporate buzzwords and quarterly goals? Magic — or at least post-it notes that matter.

    In this episode, creativity catalyst Melissa Dinwiddie joins Ephie Risho and Jason Moore to talk about building trust, sparking innovation, and making room for play even in the stodgiest workplaces. She shares hilarious stories and handy tips for teams stuck in the loop of “business as usual.”

    Learn how to turn fear into curiosity, meetings into experiments, and your office into a place where ideas actually want to show up.

    Tune in for a dose of fun, courage, and creative mischief — perfect for anyone who’s ever said, “I’m just not the creative type.”

    View Melissa’s website at https://melissadinwiddie.com and her book: The Creative Sandbox Way™. Stay tuned for her soon-to-be-released book: Innovation at Work: 52 Micro-Experiments for Brave Leaders Who Want to Unstick Teams, Spark Ideas, and Build What’s Next.

    Ask us anything: questions@uxperts.info

    Media inquiries: media@uxperts.info

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    1 h y 18 m
  • 058: UX Hard 3: With a Vengeance - Laws of UX Part III
    Oct 30 2025

    Yippee-ki-yay, designers! In this action-packed finale to our Laws of UX trilogy, Jason Moore and Ephie Risho are storming the Nakatomi Plaza of complexity. Armed with Occam’s Razor and a stubborn refusal to overcomplicate things, they’re taking on 12 more laws that’ll help you design faster, cleaner, and smarter—no explosions required (well, maybe just conceptual ones).

    In this final installment of their Laws of UX trilogy, they deep-dive into the remaining 12 laws that shape how humans interact with design. From Occam’s Razor (simpler really is better) to the Pareto Principle (that magical 80/20 rule that does 80% of the heavy lifting), to Tesler’s Law (complexity never truly disappears—it just moves around), they unpack how to make your designs smoother, smarter, and more trustworthy.

    Learn how to eliminate friction without killing functionality, how to design for the inevitable human oops, and why great UX is equal parts logic and empathy. Because sometimes, life (and design) moves pretty fast—if you don’t stop and reflect on the Laws of UX, you could miss it.

    Listen now — your users will thank you 80% of the time, guaranteed.


    Ask us anything: questions@uxperts.info

    Media inquiries: media@uxperts.info


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    1 h y 19 m
  • 057: Building Strong Company Culture in a Remote Startup — with Dave Laird
    Oct 16 2025

    What does good company culture actually look like, and how do you build it from scratch when your whole team is scattered across time zones?

    In this episode, Jason Moore and Ephie Risho hang out with special guest Dave Laird, who left a cushy leadership role to launch a tech startup tackling one of the most painful headaches in the auditing world. But for Dave, the tech isn’t the main story; the culture is.

    We discuss why culture isn’t about free snacks or Friday Zoom happy hours, but about creating a place where people genuinely want to show up. Dave shares how he’s intentionally designed connection into every part of his company—from how his team collaborates remotely, to how they build trust with customers, to how they ensure everyone’s rowing in the same direction.

    If you’re building a team, running a startup, or just trying to make your company feel a little more human—this one’s going to stick with you.

    Ask us anything: questions@uxperts.info

    Media inquiries: media@uxperts.info

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    1 h y 21 m
  • 056: Back to the UX-ture: Laws of UX Part II
    Oct 9 2025

    Great Scott! Ephie Risho and Jason Moore are firing up the DeLorean and racing 88 miles per hour into the next nine Laws of UX (lawsofux.com). This time, they dive deep into Hick’s Law—showing how something as simple as a light switch can explain the chaos of choice in digital design.

    Packed with hilarious stories, sharp examples, and a flux-capacitor’s worth of insights, this episode is perfect for anyone curious about what UX is really all about—and a solid refresher for seasoned experts who might need a jolt of 1.21 gigawatts.

    So buckle up. We’re rewiring the past to design a better future. Roads? Where we’re going, we don’t need roads… just good UX.

    Ask us anything: questions@uxperts.info

    Media inquiries: media@uxperts.info

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    1 h y 3 m
  • 055: Raiders of the Lost UX: 9 Laws You Can’t Ignore - Part I
    Oct 2 2025

    UX has its own sacred relics—timeless principles that can either guide you to design glory or leave you tumbling into the pit of bad product decisions. In this adventure-packed episode, Ephie Risho and Jason Moore dust off the first nine Laws of UX (lawsofux.com) and put them to the test in real-world practice. These aren’t just abstract theories—they’re the hidden maps that shape every click, tap, and swipe your users make.

    We trek through Fitts’s Law, showing why the size and distance of a button can make or break user flow. We dodge the traps of Cognitive Bias, exploring why users don’t act as rationally as your product requirements assume. And we uncover the power of the Aesthetic-Usability Bias, where beauty doesn’t just sell—it convinces people your product works better. Along the way, we pull in tangible examples, sharp strategies, and even a few of our own “booby-trap” design fails to prove these laws aren’t just theory—they’re survival gear.

    Less about UX leadership and more about the practice of design, this episode is your field guide for building better products. Funny, practical, and just a little bit daring, it’s everything you need to keep your projects from disappearing into the UX equivalent of a snake pit.

    Because in UX—as in archaeology—it’s not the years, it’s the mileage.

    Ask us anything: questions@uxperts.info

    Media inquiries: media@uxperts.info

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    1 h y 11 m
  • 054: Zoomed Out? How to Actually Connect Remotely
    Sep 25 2025

    Remote work isn’t just about wearing pajamas and muted microphones—it’s a whole new frontier of engagement (or disengagement). In this episode, Ephie Risho and Jason Moore delve into the latest statistics on remote work and what they truly reveal about productivity, connection, and burnout. Then they bring it down to earth with practical strategies from Building Engagement and Connection in Virtual Teams, plus the usual dose of funny stories about the joys and fails of working from home.

    Expect a mix of sharp insights, laugh-out-loud moments, and some surprisingly easy ways to make your team feel less like a collection of floating Zoom heads and more like… well, a team.

    Because remote work isn’t going anywhere—but disengagement doesn’t have to stick around either.


    Ask us anything: questions@uxperts.info

    Media inquiries: media@uxperts.info

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    1 h y 15 m