Turning Store Associates into Stylists and Fulfillment Experts with Karrie Helm

In this episode, Karrie Helm, Sr. Director of Stores at EVEREVE, discusses how EVEREVE is transforming the shopping experience by merging the convenience of online shopping with personalized in-store service. She explains how EVEREVE utilizes BOPIS (Buy Online Pick Up In Store) and BORIS (Buy Online, Return In Store) to offer a frictionless, customer-first experience.

Karrie also shares how the brand empowers its store associates to move beyond transactional sales, focusing on personal styling and tailored fashion advice. This combination of exceptional service and efficient inventory management drives EVEREVE’s dynamic retail success.

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