Turning Customers into Superfans with Brittany Hodak

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How do you turn everyday customers into passionate advocates for your brand?

Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and explains why apathy is the biggest threat to your business.

What You’ll Learn:

• Why you want customers to become superfans
• How customer apathy is the real risk to your business
• One bad touchpoint can cost years of revenue
• Brittany's SUPER Model CX playbook
• Why the Platinum Rule is much better than the Golden Rule
• How to craft a great apology

Be sure to check out Brittany's book, Creating Superfans, and her Six Weeks to Superfans Masterclass!

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