There is a hunger for a new kind of leadership.

Throughout business and organizations, people continue to be taught to be managers, not leaders. They make sure everyone is in their seat on time, they take headcount for the day, they check off the boxes of daily tasks.

But this is changing. As the evidence of the success of caring organizations becomes overwhelming, organizational leadership is reconnecting with their own humanity and recognizing the humanity of those they lead. They are recognizing that the people within their span of care are not numbers on a spreadsheet that are part of the calculations that equal profit and loss, but someone’s precious children and should be treated accordingly. They are recognizing that the people within their span of care are not just functions, but whole beings who are capable of so much more than the role into which they’ve been pigeonholed.

Leaders inspire. Leaders care. Leaders help people grow. It’s not about the tasks, it’s about the person.

When we treat people with respect and dignity and create opportunities through which they can realize their potential and be appreciated for it, we, in business, can really impact the world in a positive way.

Jacob Morgan interviewed Barry-Wehmiller CEO Bob Chapman and 140 other CEOs and leaders for his new book, The Future Leader. He took that insight and turned it into a roadmap for leaders present and future to see that leadership is not management, it’s something much bigger and much more valuable.

This is Jacob’s second appearance on our podcast. Hear Jacob talk about his research on the future of leadership on this episode.

One thing we have consistently believed at Barry-Wehmiller is that everyone can be a leader. Anese Cavanaugh‘s book, Contagious You advances the notion—for good or for bad—that leaders have tremendous power to influence those who follow their example.

As Anese says, “The quality of our leadership is based upon our intentions, energy, and presence. By emphasizing authorship, self-care, and response-ability (not responsibility) as leadership skills and therefore cultural amplifiers, Contagious You shows you how to walk the path of more effective leadership while navigating the road blocks in your way. Whether these road blocks be working with negative co-workers, secret agendas, unrealistic expectations, or just the general ‘busyness’ of life and its excessive demands, this book will take you on a journey to create more space, more courageous leadership, and stronger collaboration to influence others and create the impact you desire.

“The common denominator is you. No matter what level you’re on, your intentions, energy, and presence impact your ability to do anything within your life. Contagious You is an invitation to unlock your own power. You set the tone. You are the culture. So show up, lead, and intentionally become the change you wish to see.”

Anese’s book is a gift to yourself and anyone in your span of care: your work team, your spouse, your children, your friends. When we show up in a manner that is life-giving, rather than life-draining, it creates the space for you and others to do their best, be their best.

Learn more from Anese on this podcast.

Almost ten years ago, our CEO, Bob Chapman’s book, Everybody Matters was released. It is a documentation of the lessons Bob and Barry-Wehmiller have learned along our journey. Among the most important insights we gained: Everybody wants to know that who they are and what they do matters.

Mattering is a term that is getting more and more attention lately. A while back, you may remember episodes of our podcast that featured our friend Jennifer Wallace, who has written a book on mattering and children. And separately, Professor Isaac Prilleltensky, who has done a lot of research on the subject. On his episode, Dr. Prilleltensky said that mattering consists of feeling valued and adding value.

On today’s podcast, we’re going to have a discussion about mattering with Zach Mercurio, a researcher, author, and speaker specializing in purposeful leadership, mattering, meaningful work, and positive organizational psychology. He has a new book titled: The Power of Mattering, How Leaders Can Create a Culture of Significance.

Barry-Wehmiller and Bob Chapman are featured in a chapter in Zach’s book, who made this observation based on his research that included BW: How people make meaning in their jobs inevitably affects how they make meaning in life.

It’s an observation that aligns alongside what we say at the top of the podcast: the way we lead impacts the way people live.

Zach and I talk about a number of mattering-related things on this episode. Including how mattering relates to recognition and celebration. That the skills of helping people feel like they matter can be taught. We talk about mattering as it relates to leadership. And we talk about how mattering can be a solution to the crisises of our time.

But we start out talking about how conversation about mattering has come to the forefront, specifically as people start to realize they don’t feel like they matter.

Over the last few years, Bob Chapman has been honored to present the message of Truly Human Leadership to more and more audiences.

Whether to a group of manufacturing executives, city government leaders, business students, human resources professionals, and countless others, the goal remains the same. Bob wants people to understand that the way we lead impacts the way people live.

Bob has long been inspired by the work of The Aspen Institute and their contribution to the conversation around leadership in the world. So, it was an honor when he was invited to speak at the 2017 Aspen Ideas Festival alongside a diverse slate of names, such as New York Times columnist David Brooks, Sen. Cory Booker, Transportation Secretary Elaine Chao, Former HUD Secretary Henry Cisneros, Saturday Night Live Weekend Update anchors Michael Che and Colin Jost, Katie Couric, Former Disney CEO Michael Eisner, Pulitzer-Prize winner Thomas Friedman, Political Writer Bill Kristol, and Author Susan Orlean.

“The Privilege of Leadership” was the theme of his talk, where he was able to tell the stories of our learnings and journey at Barry-Wehmiller to this esteemed audience. It is our hope that our message took root in many of the discussions that occurred and will continue to resonate afterward, causing action and change in more and more organizations.

On this podcast we share an edited version of Bob's presentation.

The term "influencer" has really become a marketing term. It's a job. People are paid on social media to influence behavior, usually toward certain products. But there are real influencers in our lives -- intentional or unintentional -- that have a much greater effect on our behaviors, in positive or negative ways.

We've long held at Barry-Wehmiller that your leader is one of the most powerful influencers in your life. Many years ago, I was told that the person you report to at work can be more important to your health than your family doctor. A few years ago, Forbes published a study that said 69% felt their leader had the greatest impact on their health, on par with the impact of their partner.

Bob Burg is the best selling author of the classic business parable, The Go-Giver. Another book in that series, The Go-Giver Influencer, is a book that describes the characteristics a leader should have to exert a positive influence on others. Key among them is listening. It’s written, as are his other books in the Go-Giver series, as a parable, and it has a powerful message.

When it was released, our CEO, Bob Chapman wrote a blurb — or recommendation. In it, he said, "If you do nothing more than read and follow the lesson in chapter seven, you will have given yourself a life-changing gift." Here’s a quote from the book about that chapter that explains what he meant:

“The next time you listen to someone speak, imagine you’re using the back of your neck to hear… It’s like listening not only to what a person says, but also to what they don’t say. What they mean. What they’re feeling, behind the words and facial expression.”

On this podcast, we talk to Bob Burg about what it truly means to be an influencer.

Here’s something our CEO Bob Chapman recently wrote in a post on our Truly Human Leadership blog:

The people our leaders lead, they do not “report to” that leader, they are within that leader’s span of care. Just that simple deviation from the normal way of phrasing things completely changes the dynamic of the relationship. Per a Google search, the literal definition of “report to” someone is “to work under the supervision of or take instructions from someone who is in a higher position. It implies a hierarchical relationship where the person reporting is accountable to the individual they report to.” But when you talk about being within a leader’s span of care, it helps to change the way leaders think. It suggests the sense of responsibility a leader should feel to those they lead. Our children do not “report to” us. Our spouses certainly don’t. When we invite someone to join our team, we are bestowed with the awesome responsibility to provide the care and inspiration and support that that precious human being needs to become everything he or she was meant to be.

As Bob says here, just a simple phrase like “span of care” can change our perspective as a leader. And this takes us to our conversation today.

Chapman & Co. Leadership Institute is Barry-Wehmiller's consulting arm that specializes in helping other organizations unleash the extraordinary in their businesses and their people. They do this by helping those organizations identify, develop, and equip their leaders.

On this podcast, Ben Huebner, a Senior Consultant at Chapman & Co. Leadership Institute is going to talk to a couple of leaders from Metlife, who I’m sure you’ve heard of. Since 1868, MetLife has been of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individuals and institutions around the world.

Ben’s conversation is with Anna Lavery, Vice President, Market Enablement and Andrea Douglas, Vice President, Regional Business Service & Implementation. The three talk about the work Chapman & Co has done with Metlife for a few years now, mainly with what Chapman & Co calls Truly Human Service and Truly Human Language. Notably, you’ll hear the impact using the phrase “span of care” has made in their organization.

Barry-Wehmiller's Chief People Officer, Rhonda Spencer, was recently recognized by the St. Louis Business Journal in their 2025 HR Awards for Innovation in HR. This was a long overdue recognition of Rhonda’s leadership, but also the work of the BW Global People Team and everthing they've done to help all of our people, all over the world, feel like they matter.

Rhonda has been with Barry-Wehmiller since before the development of our Guiding Principles of Leadership and was one of the major voices in its creation. She was our first Chief People Officer and it’s her primary responsibility to be the steward of our values and make sure that light shines to the furthest reaches of our organization.

Recently, Rhonda took part in a webinar discussion with Mike Budden, one of the partners in our Chapman & Co. Leadership Institute, Barry-Wehmiller’s consulting arm that specializes in helping other organizations unleash the extraordinary in their businesses and their people. They do this by helping those organizations identify, develop and equip their leaders. You can learn more about them at ccoleadership.com.

On this week’s podcast, we want to showcase an edited version of that discussion. It’s an interesting conversation as Mike and Rhonda discuss what it means to scale a Truly Human Leadership culture globally. They talk about the processes and systems we’ve developed to try to make that happen and there's a lot of insight to apply to your own organization.

True leaders create space for individuals to be passionate about their work and feel a sense of ownership. Nobody wants to be managed, bossed or supervised. We must inspire creativity in our people. Those ideas are the backbone of a culture of continuous improvement and a culture where people feel like they matter.

Michael Gelb is the author of books such as How to Think Like Leonardo da Vinci and Innovate Like Edison. He has been applying the principles of genius thinking to personal, leadership and organizational development for more than 40 years. He has worked to inspire creativity in the workplace and his journey led him to our friend and Everybody Matters co-author, Raj Sisodia. Together, they wrote The Healing Organization: Awakening the Conscience of Business to Help Save the World.

On this podcast, Michael talks about inspiration, creativity and how that leads to helping people in organizations feel like they matter.