• Trends for Call Center Agent Staffing

  • Jul 11 2019
  • Duración: 34 m
  • Podcast

Trends for Call Center Agent Staffing

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  • Resumen

  • Welcome to another episode of Customer Driven! This week, Chad is chatting with Scott Simpson, President of Precision Staffing, a Call Center staffing agency in Cincinnati. Scott shares a wealth of insight on the current trends of staffing, cost/time to fill and attrition/turnover as well as difficulties in retaining the right hires. 

    Chad and Scott also discuss: 

    Call Center Voice Agent hiring vs. Digital Assist Agent Hiring (social media response and chat response)
    The importance of the Candidate Experience
    Soft skills vs. technical skills
    The legal turmoil around Social Media Candidate Profiling

    Please be sure to rate and subscribe on Apple Podcasts, Stitcher and Spotify!
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