Transforming the Retail Industry

In this episode, Manisha Tank is joined by Khun Atiporn Jaroensri, Executive Director of Technology at CP Lotus, and Senthil Ramani, Managing Director and Head of Applied Intelligence at Accenture. In a thriling discussion, we discuss how the retail industry is evolving and adapting in response to supply chain bottlenecks, changing consumer behaviour, and other new challenges driven by the disruption of covid-19.

We explore how retailers are using data to adapt to the new industry landscape, how companies are managing large amounts of customer information, and how they are overcoming hurdles to becoming truly data-driven, thereby realising their digital transformation. We also delve into the ways in which retailers are achieving their goals sustainably. Senthil talks about how AI can lead to a more eco-conscious retail experience of greater efficiency and less wastage, and Khun Atiporn shares how she is integrating CP Lotus' green ambitions and building a data-led retail system.

Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/

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