Transforming Healthcare Culture: Why Person-Centered Care Matters

In this week’s episode, AgingIN CEO Susan Ryan welcomes Michael Giuliano, chief operating officer at Planetree International, who shares his inspiring journey from growing up in a family of healthcare professionals to leading a global nonprofit dedicated to advancing person-centered care.

Michael reflects on how his father’s medical practice shaped his belief in the power of relationships in healthcare and explains how Planetree’s work—from its origins to its internationally recognized certification program—has transformed outcomes for patients, families, and staff alike.

Susan and Michale discuss the proven benefits of person-centered care, including lower hospital readmission rates, higher patient satisfaction, and stronger staff engagement.

Their conversation also touches on the importance of cultural transformation in healthcare organizations and practical ways leaders can foster environments where patients and staff truly feel seen, heard, and valued.

The Planetree Global Person-Centered Care Forum will take place in Baltimore, Oct. 12–15, 2025. Don’t miss this opportunity to connect with leaders and innovators from around the world. Find out more here: https://www.planetree.org/.

Visit our website at https://aginginnovation.org/