Top Tips for Tough Talks: How to Avoid Explosive Conversations and Still Get the Point Across

Have you ever gotten stuck in a difficult conversation? If you have, you're probably familiar with the side effects: your eyes widening with anger, your tongue sharpening with frustration, and your counterpart feeding the negativity. Worst of all, you never seem to approach any real solutions. In today’s episode, we use the impactful story of the 1993 Chase Bank hostage negotiation to share techniques for navigating difficult conversations that actually lead to solutions. Ready to start excelling rather than exploding? This episode is for you!
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Never Split the Difference:

https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805