Top Takeaways from Knowledge 2025

n this episode of Syncing with ServiceNow, host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike Sabia, Master Architect, for a deep dive into the major highlights from ServiceNow’s Knowledge 2025 conference.

From AI breakthroughs to customer success stories, the team unpacks:

• Why AI + Data + Workflows is the winning formula—and how most organizations aren’t ready for it
• The rise of AI agents as 24/7 digital assistants
• ServiceNow’s bold move into the CRM space and what it means for sales and service teams
• How AI is supercharging developers and accelerating delivery
• Honest insights from customers struggling with CMDB hygiene and foundational gaps
• The value of vulnerability and partnership in navigating the ServiceNow journey

Whether you're a ServiceNow veteran or just getting started, this episode sheds light on where the platform is headed—and how XenTegra can help you get there.

Tune in to hear why it felt like a homecoming, how AI can (and can’t) help without the right groundwork, and why no one should be an “accidental admin” anymore.