Ever wonder what happens before the digging even begins?

In this episode of Julie’s Toolbox Talks, we go behind the scenes with a real utility locator to uncover the critical role they play in keeping excavation projects safe. From early morning ticket reviews to navigating job site hazards, this conversation dives into the daily life, challenges, and evolving technology of the locating profession.

You’ll hear:

What a typical day looks like for a locator
Why pre-marking is a game changer
The biggest challenges locators face today
Real stories—including a near-miss with a high-pressure gas line
How homeowners and contractors can make locates safer and more accurate

Whether you're a contractor, homeowner, or industry professional, this episode will change how you think about what’s happening underground.

What makes a good locate request? In this episode of JULIE’s Toolbox Talks, we go behind the dig ticket to explore how better communication and preparation can help keep excavation projects safe and on schedule.

Host Jill Sailer and co-host Brian MacKenzie are joined by Kim Kennedy, Operations Coordinator for Electric Conduit Construction and Midwestern Contractors. Kim manages up to 100,000 dig tickets every year, giving her a unique perspective on what contractors, locators, and crews can do to improve the locate process.

In this conversation, Kim shares practical advice for anyone submitting a locate request—from preparing information before calling 811 to using maps, communication, and technology to make the process smoother for everyone involved.

You’ll also hear how the industry has evolved over the years, why communication between excavators and locators is critical, and how new tools like Positive Response systems are helping improve damage prevention.

If you work in excavation, utilities, or construction, this episode is packed with real-world tips to help you dig smarter and safer.

🔹 Topics Covered:

What makes a good locate request

Tips for new users submitting 811 tickets

How technology is improving damage prevention

Communication between excavators and locators

Preparing accurate descriptions and maps for tickets

Learn more about safe digging in Illinois:
👉 https://www.juliebeforeyoudig.com

Remote Ticket Entry (RTE) is changing how excavators and contractors submit locate requests—and making the process safer, faster, and more accurate.

In this episode of JULIE’s Toolbox Talks, host Jill Sailer and co-host Brian MacKenzie sit down with Paula Browning, JULIE’s Member and Remote Services Manager, to break down how Remote Ticket Entry works and why it’s such a powerful tool for today’s excavation professionals.

With more than 25 years of experience at JULIE, Paula shares expert insights on:

How Remote Ticket Entry works and how easy it is to get started

Why excavators have more control and accuracy when submitting tickets

How detailed information leads to better locates and improved safety

New enhancements like map uploads, attachments, joint meets, and upcoming planning & design features

Common misconceptions about RTE and the support available to users

This episode highlights why better communication leads to better outcomes—and how Remote Ticket Entry helps protect underground infrastructure while keeping projects moving.

🔗 Learn more about Remote Ticket Entry and JULIE resources at juliebeforeyoudig.com

🛠️ Safe digging starts before the shovel hits the ground. Always contact JULIE before you dig.

#ToolboxTalks #RemoteTicketEntry #SafeDigging #ExcavationSafety #DigSafeIllinois #JULIEBeforeYouDig