In this episode of To The Point Home Services, host Chris Yano reflects on the invaluable lessons he's learned over the years—personally, professionally, and spiritually. Chris dives deep into what’s shaped him as a leader, business owner, husband, and father, sharing wisdom gained through faith, experience, and hard work. This episode is a must-listen for anyone navigating leadership, business growth, or personal development in the home services industry (and beyond).

💡 Key Takeaways:

• The power of faith and trusting God’s plan
• Importance of staying grounded while growing a business
• Lessons in leadership, including vulnerability and accountability
• Why embracing change is key to growth
• Insights on navigating burnout and finding balance
• The role of mentors, self-reflection, and continuous improvement

📌 Links & Resources:

• Learn more about RYNO Strategic Solutions: https://rynoss.com
• Subscribe to the podcast newsletter: https://rynoss.com/podcast
• Previous episodes: https://www.youtube.com/@ToThePointPodcast

⏱️ Timecodes:

00:00 – Intro: Why this episode is different

01:02 – Trusting God’s plan (and letting go of control)

03:05 – What burnout taught me about balance

05:10 – Business mistakes and leadership growth

07:42 – Vulnerability is a strength, not a weakness

09:55 – Always stay teachable

11:12 – Why mindset matters more than strategy

13:04 – Wrapping up: Lead with intention

14:25 – Final thoughts and sign-off

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In this powerhouse episode of To The Point Home Services, Chris and Chad Peterman welcome John Bowman, President of F.F. Hitchcock — a multi-generational Connecticut-based service business that has evolved from a general store in 1870 to a $20M+ home services juggernaut. 💥

We dive deep into how John helped transform a legacy company through bold branding, exceptional leadership, and a strong service-first mindset. From scaling residential services to creative marketing and navigating the family business dynamic, this episode is packed with gold.

🎯 Key Takeaways:

• How F.F. Hitchcock went from construction-focused to residential success
• Creative marketing that builds brand personality (hello, prank calls & upside-down booths!)
• Transitioning leadership in a multi-generational business
• Using humor and authenticity to attract talent and customers
• Leveraging tools like ServiceTitan and online shops for growth
• The impact of industry events like RYNOx on mindset and momentum

⏱️ Timecodes:

00:00 - Intro & Purdue vs UConn rivalry

03:00 - John’s early days and RYNOx connection

07:00 - Company origin: 1870 to present

10:00 - Pivoting during the 2008 crash

13:00 - Working with family & leadership transition

20:00 - Residential vs. Commercial: The strategy shift

26:00 - Key lessons from RYNOx and the power of relationships

33:00 - Marketing wins: Pranks, social media, and upside-down booths

42:00 - Adding e-commerce to the HVAC experience

47:00 - Building internal leaders and delegating for scale

52:00 - Final thoughts and Chad's takeaways

Connect With John!

Website: https://ffhitchcock.com/

Instagram: https://www.instagram.com/ffhitchcock/

Facebook: https://www.facebook.com/hitchcockoil/

LinkedIn: https://www.linkedin.com/company/f-f-hitchcock-co-inc-/

https://www.linkedin.com/in/johnpatrickbowman/

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In this powerhouse episode, Leland Smith, founder of Service Champions, and Aaron Gaynor, host and industry leader, sit down for an eye-opening discussion on how to thrive in the trades—even in the face of rising tariffs, economic shifts, and operational challenges.

Leland dives deep into the art of pricing, how his team stayed ahead of the curve during economic shifts, and why club memberships have been a cornerstone of Service Champions' success. From lessons learned during COVID to building a pipeline of talent through internal training schools, this conversation is packed with insights for anyone serious about growing a home services business.

💡 Whether you’re a seasoned business owner or just getting started, you’ll walk away with real strategies you can apply to boost profitability, improve retention, and future-proof your business.

📌 Key Topics Covered

00:00 - Intro

00:01:06 – Leland’s industry reputation & numbers mindset

00:01:37 – Tariffs & pricing strategy: navigating constant change

00:02:52 – Marking up pricing while keeping margins

00:05:00 – Lessons from COVID: don’t delay price increases

00:06:12 – Communicating increases: “Everyone just got a raise”

00:06:56 – The club membership model: structure, renewals & success rates

00:09:22 – Value-driven service: why tune-ups matter more than big-ticket jobs

00:10:50 – M&A insights: what to look for in a company (hint: it’s memberships)

00:14:22 – Building great tradespeople & Service Champions’ core philosophy

00:16:05 – Timeless business lessons from Jim Abrams

00:18:38 – Weekly field meetings to track memberships & instill culture

00:19:11 – Internal training programs & creating your own pipeline

00:24:01 – Million-dollar technician success story

00:25:17 – Balancing pricing with operational efficiency

00:27:53 – Operational audits: don’t hide inefficiencies behind pricing

🔗 Related Resources & Mentions

Service Champions: https://www.servicechampions.com

Airtime 500 (now part of Success Group)

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#HomeServices #HVAC #ServiceChampions #TradesBusiness #PricingStrategy #Memberships #Entrepreneurship #ToThePointPodcast #AaronGaynor #LelandSmith #Leadership #Tariffs #BusinessGrowth

🔥 In this high-energy micro episode, Chris dives into one of the most overlooked yet powerful business growth strategies: RELATIONSHIPS. Whether you’re leading a multimillion-dollar HVAC empire or just starting out in your trade, this episode is packed with hard-hitting truths, real-world examples, and actionable insights. Relationships aren't just a “nice to have”—they’re a must-have.

From mentors and peers to vendors, competitors, and even yourself—Chris breaks down how building strong, respectful, and strategic connections can completely change your business trajectory. 💥

⏱️ Timestamps:

00:00 - Intro: Why this is one of Chris’s favorite topics

00:40 - The most underrated strategy: Relationships

01:35 - The 4 (plus 1!) key relationship types

01:54 - 💡 1. Mentors: Why having the right guide matters

03:30 - Real examples: Keegan Hodges, Jamie DiDominico, Joe Huck, Ken Goodrich

04:09 - Tips on approaching mentors

04:40 - 💡 2. Peers: Your inner circle for real talk

06:08 - 💡 3. Vendors: Don’t be a jerk—be a partner

07:30 - 💡 4. Competitors: Compete without hate

08:59 - Recap of the 4 types

09:28 - 💡 BONUS: Relationship with YOURSELF

09:52 - Self-care, self-esteem & always learning

12:46 - Why self-education feeds confidence

13:25 - The ripple effect of great relationships

14:01 - Final thoughts: Start somewhere—start with relationships

💬 Join the Conversation:

Which relationship type do you need to work on the most? Drop your thoughts or experiences in the comments below—we’d love to hear from you!

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Hit that LIKE button, SUBSCRIBE for more real talk from the trenches, and SHARE this episode with someone who needs to hear it today.

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Instagram: https://www.instagram.com/to_the_point_podcast/

LinkedIn: https://www.linkedin.com/company/to-the-point-home-services/

Facebook: https://www.facebook.com/ToThePointHomeServicesPodcast

Website: https://rynoss.com/podcast/

In this episode of To The Point Home Services Podcast, hosts Chris and Chad sit down with Yossi Wachtel, Founder & President of Monkey Wrench to explore his inspiring entrepreneurial journey. From scaling a one-truck plumbing company to a $25M+ home services powerhouse in Southern California, Yossi gets real about navigating tough markets, leadership through crisis, personal branding, and building a customer-obsessed culture.

Whether you're running a service business, managing a team, or trying to create value in a noisy market, this one’s packed with insights you won’t want to miss!

🧠 Key Takeaways

How Yossi scaled Monkey Wrench to $25M in revenue in one of the most competitive home service markets.

The importance of mission-driven leadership and a customer-centric mindset.

Behind-the-scenes of how the Palisades fire impacted his business and how he led through adversity.

Using personal brand (especially on LinkedIn) to connect with customers and elevate trust.

Creating training systems and internal bootcamps that reinforce service excellence.

Why simplifying the customer experience—even something as small as a voice prompt—can boost conversions.

Marketing strategies that actually leverage your existing customer base.

The power of empathy, handwritten letters, and going above & beyond in a service-based industry.

⏱️ Timecodes

00:00 – Intro + wild flight story

04:00 – Meet Yossi: Founder of Monkey Wrench

07:00 – Dad jokes & Cuban elevator story

10:00 – Palisades Fire: Business impact & leadership through crisis

18:00 – Revenue talk: $25M company in 2024

21:00 – Competing in SoCal: mindset vs market

23:00 – Service over new construction

26:00 – Memberships & marketing to your current base

31:00 – The power of personal branding on LinkedIn

36:00 – Making it EASY to do business with you

42:00 – Training, roleplay, and elevating installers

44:00 – Marketing like a funnel & cross-promotion strategy

47:00 – Final thoughts & gratitude

🔗 Resources & Mentions

Monkey Wrench Plumbing, Heating, Air & Electric - https://www.monkeywrenchplumbers.com/

Connect with Yossi on LinkedIn - https://www.linkedin.com/in/yossi-wachtel-70a81412/

Nexstar Network - https://www.nexstarnetwork.com/

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#ToThePointPodcast #HomeServices #HVAC #Plumbing #Leadership #Entrepreneurship #Marketing #CustomerExperience

In this episode of To The Point Home Services, we sit down with Michael Caito, a business scaling expert and CEO of Management Action Programs (MAP). Michael shares powerful insights on leadership, business discipline, and creating a structured path to success. Whether you're a small business owner or an aspiring leader, this episode is packed with practical strategies to help you build a high-performing team, develop habits for success, and scale with confidence.

🔑 Key Takeaways:

✔️ The importance of routine and structure in business success

✔️ How great leaders develop top talent—even if they leave

✔️ The MAP process and how it transforms organizations

✔️ The power of disciplined habits in business growth

✔️ Why KPIs & accountability are the backbone of a thriving company

📌 Timestamps:

00:00 – Intro & Welcome

02:15 – Michael Caito’s journey from entrepreneur to business leader

08:30 – Why most businesses struggle with scaling

14:20 – What separates high-growth companies from stagnant ones

19:55 – The power of routine, discipline, and structure

25:30 – How great leaders maximize their team’s potential

32:45 – Implementing MAP for long-term success

40:10 – Final thoughts & advice from Michael

🔗 Resources & Links Mentioned:

📖 Learn more about Management Action Programs (MAP): https://www.mapconsulting.com/

📅 Connect with Michael Caito: https://www.linkedin.com/in/michaelcaitomap/

🎙 Enjoyed this episode? Don’t forget to:

✅ LIKE this video if you found it valuable

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✅ SUBSCRIBE for more business & leadership insights: [Subscribe link]

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#Leadership #BusinessGrowth #Entrepreneurship #ScalingBusiness #ToThePointPodcast

🚀 In this episode of To The Point Home Services, Tommy Mello and Tom Howard dive deep into one of the biggest debates in business growth: Should you expand via Greenfield (starting from scratch) or through Acquisitions (buying existing companies)?

Tommy, a strong advocate for Greenfield expansion, shares why he believes in building a business from the ground up, ensuring full control over operations, branding, and culture. Meanwhile, Tom, an expert in acquisitions, explains how purchasing existing companies can accelerate growth, eliminate early-stage struggles, and provide an immediate revenue stream.

🔹 Key Topics Covered:

• Why Tommy prefers Greenfield expansion and how it gives him full control.
• Tom’s strategy for acquiring businesses at low costs (sometimes even for free!).
• The importance of knowing your market share before expanding.
• How SEO and digital marketing play a huge role in business growth.
• The psychology of goal-setting and how to get the best performance from your team.

📌 Timecodes:

00:00 - Introduction & why acquisitions vs. Greenfield is a big debate

01:26 - Why the first two years of Greenfield growth are so tough

02:29 - The power of acquisitions: Buying revenue vs. building from scratch

05:10 - SEO & digital strategies that help dominate new markets

08:44 - Market share calculations: Are you really maxed out in your area?

12:09 - The importance of branding & long-term marketing investments

15:03 - Leadership strategies: Setting team goals & driving performance

22:52 - Making tough hiring and firing decisions as a leader

24:59 - Why fast action is crucial in acquisitions

27:47 - How to structure effective bonus incentives for managers

31:45 - Final thoughts & key takeaways

💡 Resources & Links Mentioned:

📖 Robert Cialdini - Influence: The Psychology of Persuasion – https://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/006124189X

📊 HowardDeals.com – Free acquisition guide & market share calculator: https://www.howarddeals.com/

📈 Dan Kennedy - No B.S. Direct Marketing – https://www.amazon.com/B-S-Sales-Success-New-Economy/dp/1599183579?tag=googhydr-20&source=dsa&hvcampaign=books&gbraid=0AAAAA-byW6BBzBa6eR3DuEXxGe2jy3UwP&gclid=CjwKCAjwnPS-BhBxEiwAZjMF0kDFPC8tZoNLiz7wWANe62FyqVLQISPwE0enCbycEnSo44tyvJ26YRoC4L8QAvD_BwE

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✅ Like this video & subscribe for more expert business insights

💬 Comment below: Do you prefer Greenfield growth or acquisitions? Why?

📢 Share this episode with fellow entrepreneurs looking to scale their businesses!

🎧 Listen on Your Favorite Podcast Platform:

🔗 Apple Podcasts: https://podcasts.apple.com/us/podcast/to-the-point-home-services-podcast/id1496811695

🔗 Spotify: https://open.spotify.com/show/7pouzyPqSNmmmdcKGZBrbs?si=b52de8e8514e4851

Thanks for tuning in! Stay sharp, keep growing, and we’ll see you in the next episode. 🚀

#HomeServices #BusinessGrowth #Entrepreneurship #TommyMello #TomHoward #Acquisitions #GreenfieldExpansion #SEO #Marketing #Leadership

🎙 Welcome back to To The Point Home Services! In this episode, we sit down with Sean Crane, a transformation coach, speaker, and author, who shares his powerful journey from incarceration to becoming a leader in personal development and fitness. Sean’s story is one of redemption, discipline, and the unwavering pursuit of excellence in both business and life. If you’ve ever felt stuck or wanted to unlock your full potential, this episode is a must-listen!

🔥 What You’ll Learn in This Episode:

✔️ Sean Crane’s gripping story of wrongful imprisonment and personal transformation

✔️ The mental shift that changed his life behind bars

✔️ The importance of fitness and mindset in business leadership

✔️ Why personal accountability is the key to success

✔️ How business owners can optimize health, performance, and longevity

⏳ Timecodes:

00:00 - Intro & Hosts’ Opening Remarks

01:00 - How Chris and Chad Met Sean Crane

03:30 - Sean’s Life Before Prison & The Night That Changed Everything

10:00 - Facing Five and a Half Years in Prison & The Wake-Up Call

20:00 - The Mental Shift: Taking Ownership & Building Discipline

28:00 - Journaling, Gratitude, and Leadership Lessons

35:00 - The Role of Fitness in Personal & Professional Success

40:00 - Breaking Through Mental Barriers & Unlocking Peak Performance

45:00 - Supplements, Nutrition, and Optimizing Health for Business Leaders

50:00 - Final Thoughts & How to Connect with Sean Crane

🔗 Links & Resources:

📘 Sean Crane’s Book: Amazon Link

🎙 The Unstoppable Mindset Podcast: Podcast Link

💪 Join Unstoppable 365 Coaching: Website

📲 Follow Sean Crane on Instagram: Instagram

📢 Call to Action:

👉 If you found this episode inspiring, hit LIKE, leave a COMMENT with your biggest takeaway, and SUBSCRIBE to the channel for more incredible stories and expert insights! Don’t forget to SHARE this episode with someone who needs to hear it!

#Mindset #Fitness #Leadership #SeanCrane #ToThePointPodcast #Entrepreneurship #PersonalDevelopment #Success #BusinessLeadership