To Surcharge or Not To Surcharge with Mark Grant

Thinking about passing credit card fees onto your customers? You're not alone — but the real question is should you? In this power-packed session, former banker Mark Grant breaks down the facts around merchant surcharging in Australia. From legal considerations to tech options to customer perception, this is the clarity you’ve been needing.

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What You’ll Learn:

What surcharging actually is — and what it isn’t

When and how it’s legal to pass on fees

Tools and terminals that support flexible surcharge options

The hidden risk of handling surcharges incorrectly

How different cards (Amex, Visa, Mastercard) affect rates

The trade-offs between absorbing vs passing on costs

How to maintain trust with customers while protecting margins

Why It Matters:

Small business owners face rising operating costs, and merchant fees are a silent profit killer. But passing those fees on the wrong way can backfire — fast. Mark Grant’s experience in banking gives real-world insight into what works and what hurts. This session helps you make an informed decision based on facts, not fear, and choose a surcharge strategy that works for your business model.

Timestamps:

00:00 Introduction by Nik Cree

01:10 What is surcharging and why it matters

03:30 Legal framework in Australia

05:40 What merchants are allowed to charge

08:05 Examples of surcharge methods

10:30 Flat fees vs percentage fees

13:00 What to disclose to customers

16:15 Common pitfalls and how to avoid them

19:45 Industry-specific differences

23:50 Payment platforms and their rules

26:15 Client stories and lessons learned

30:10 Understanding different card types and rates

35:00 Online payment gateway vs EFTPOS surcharges

39:30 Customisable terminal options and compliance

45:00 When absorbing the fee makes more sense

52:49 Where banks stand on surcharges

55:01 Q&A: Square vs terminals at trade shows

57:05 Smart tech: identifying cards and automating surcharges

59:08 Pricing strategy and rate transparency

1:05:09 Final advice and prize draw

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