The designer’s secret superpower: Listening, empathy, and client-centered design | Melissa Borrmann of Niles Bolton Associates

In this episode, Maria sits down with Melissa Borman, Interior Design Director at Niles Bolton Associates in Atlanta, to talk about leadership, listening, and designing with intention. Melissa shares how seeing projects through a client’s business lens reshaped her approach to design. Along the way, she discovered that her greatest superpower isn’t just creativity, but listening.

Together, they explore the shift from designing for clients to designing with them, and why empathy, curiosity, and asking better questions lead to stronger outcomes. Melissa reflects on stepping into executive leadership, succeeding a long-standing mentor, and learning to move from working “in the weeds” to leading the forest. This conversation is about growth, mentorship, and what modern design leadership truly requires.

If you care about client-centered design, meaningful leadership, and building spaces with purpose, this episode is for you.

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Imagine a Place gathers industry-leading voices that can inspire the design community through storytelling and broaden our creative horizons. The goal of Imagine a Place is to further elevate the belief that the places we make and the ways we design them matter in our lives.