The Zero-Touch Future: The Convergence of AI and Automation in Multifamily

Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the fast-emerging world of zero-touch experiences in rental housing and how cutting-edge technology is eliminating friction across the renter journey, from the generation of marketing content across multiple channels to guide the initial search to signed lease execution and beyond.

In this episode, Kerry and Jimmy unpack how the convergence of AI and automation in the multifamily industry is creating a transformation. Manual tasks are replaced with intelligent systems, and leasing becomes a seamless, self-service experience. They dive into real-world examples of smart workflows, predictive engagement, and the shift to fully autonomous leasing operations.

Kerry and Jimmy’s Words of Wisdom: “We’re not just automating tasks—we’re reimagining the entire renter experience from the ground up. The convergence of AI and automation in multifamily isn’t about eliminating human roles; it’s about empowering teams, removing friction from operations, and delivering the kind of seamless, intuitive service that modern renters demand. This is the future of leasing—smart, scalable, and always on. And those who embrace it now will define the next era of industry leadership.”

Resources: Empower Renters to Thrive in an AI-Driven World