The Zero Accountability Salesperson

The zero accountability salesperson is at a big disadvantage. Selling is all about being able to produce. And the only way you're able to produce is if whoever is doing the selling has some level of accountability, whether it's to themselves or to a sales manager, or to your spouse, whoever it is, right? If you get home from work, and you didn't sell anything as a salesperson, you might get in more trouble at home than you got in at work. So accountability is always big. David: Hi, and welcome back. In today's episode, co-host Kevin Rosenquist and I discuss the zero accountability sales person. Welcome back, Kevin. Kevin: Good to see you. Zero accountability salesperson. What does that look like in a sales team? David: Salesperson? Salespeople? It's not pretty, man. It is not pretty. And it's nothing that anyone deliberately sets out to do. In most sales organizations, the problem is that the company itself does not have the systems and processes in place to allow their salespeople to become more accountable to anything. I mean, a lot of times salespeople are held accountable for sales. Are you hitting your numbers? Are you generating the sales that you need to generate? But if they're not tracking other things, then they really have no idea what it is that's going to get them to the numbers that they really need to reach. Kevin: So how does that lack of accountability affect the overall sales performance of the team? David: Well, it's not good because it's just erratic. It's all over the place. You'll have some salespeople who are very good and very consistent because that's the way they're wired, and you'll have other salespeople who are all over the place. And the reason I thought this was a good topic to have, is that I was having a conversation with someone earlier today, someone who's considering joining our Total Market Domination program, and she was talking about the fact that she's got a number of salespeople in her organization, and she doesn't feel like they're all sort of on the same page. They're not doing the same things. And when I started talking to her and asking her about what sort of accountability was in place, she was sad to admit that there wasn't a whole lot of it. And what happens when you're in this situation, as a business owner or as a sales manager, if you find that you're having conversations with your salespeople and you're saying to them, so what's going on? How's everything going? And they say, oh yeah, it's going great. Having a lot of great conversations. Got a bunch of people on the fence or people I'm working, got a lot of leads I'm working and everything like that. That tells you nothing, right? It tells you nothing. It's feel good talk, but it's wasted words. Because until you are able to provide any sort of metrics, any sort of numbers, any sort of accountability that turns those comments into something real, you just don't have anything that you can even help them with. Kevin: I think a lot of times salespeople have their methods. They love their methods. That's their tried and true, understandably so. Is it hard to get sales teams on the same page when it comes to accountability when people want to kind of do it their own way? David: Well, it certainly can be, and if you've got a sales person who is a high performer, that person may just want to do it their own way, and they might not be open to a whole lot of conversation or a whole lot of interpretation Kevin: And you might not worry about it. David: Exactly. And that's very true. And I'm not saying that you should have different standards for different people in the organization. I'm just talking about what actually happens in the world. And so when you've got salespeople who are very good at what they do, and they don't need to provide you with some of the additional data that would allow you to help them figure out where things might be going wrong,