In today’s collaborative workplaces, outdated “command and control” policy language feels completely out of step. Instead of encouraging cooperation, it often creates resentment and disengagement.

That’s why Lewis Eisen, author of Rules: Powerful Policy Writing to Maximize Engagement, has been challenging the traditional way organizations write policies. Drawing on his background as a lawyer, IT professional, and senior government policy advisor, Lewis shows leaders how respectful, plain-language policies can inspire genuine cooperation, strengthen employee engagement, and reflect organizational values.

On this episode of The Workplace Communication Podcast, we’re talking with Lewis Eisen, author of Rules: Powerful Policy Writing to Maximize Engagement, about how to move away from rigid, adversarial wording and instead create policies that employees want to follow. You’ll learn how language choices shape culture, how to separate policies from procedures, and why policies are a key part of your organization’s brand.

Leadership tips you won’t want to miss:

🎙️ Recognizing how “command and control” language sends messages of distrust

🎙️ Shifting from “you must” to “we” language that fosters cooperation

🎙️ Defining policies as organizational boundaries instead of adversarial rules

🎙️ Treating policy writing as part of your brand and employee experience

🎙️ Identifying the most common word to eliminate for more engaging policies

Lewis Eisen combines his experience practising law with 20 years in consulting and 17 in policy writing in the federal government. His Amazon international bestseller Rules: Powerful Policy Wording to Maximize Engagement. came out in 4th edition this spring and his approach to drafting policies using respectful language has been adopted at organizations around the world.

If you’re looking to create policies people actually want to follow, then this episode is for you!

If you’ve enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode here: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Lewis Eisen’s contact information:

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The titles, promotions, and financial rewards keep stacking up, but then comes the quiet realization that the ladder you’ve been climbing has been leaning against the wrong wall. For many leaders, that truth shows up in the form of burnout, strained relationships, or a sense of emptiness that success alone can’t fix.

That’s the turning point Monica Chang reached in her own journey.

After years of living by cultural and societal expectations, she found herself exhausted and disconnected from what really mattered. Choosing a new path, she launched Start With Clarity Consulting to help leaders redefine success from the inside out.

On this episode of The Workplace Communication Podcast, we’re talking with Monica Chang, Founder of Start With Clarity Consulting, about leading with authenticity and balance in a world that often pushes us toward overachievement. Together, we explore the cost of chasing externally defined success, the power of reconnecting with your values, and practical ways to thrive without losing yourself. This episode will inspire you to lead with more clarity, courage, and humanity, both at work and in your life.

Leadership tips you won’t want to miss:

🎙️ Identifying when your ladder might be leaning against the wrong wall

🎙️ Cultivating resilience by separating self-worth from achievement

🎙️ Embracing the courage to pause, reflect, and redefine success

🎙️ Developing adaptability by becoming comfortable with uncertainty

Monica believes great leadership is about who you are when the pressure’s on. She helps leaders connect to their authentic selves and lead with clarity, building stronger teams and thriving both at work and in life.

If you’re looking to rediscover meaning and lead with authenticity without sacrificing your well-being, then this episode is for you!

If you’ve enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode here: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Monica Chang’s contact information:

Website

LinkedIn

Lindsay’s contact information:

To book a discovery call

E-mail

Website

Free e-course: Free Yourself from Workplace Confrontation and Conflict

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Ever found yourself in the middle of a conversation about the Super Bowl and thought, “Wait… when is that again?” Or maybe you’ve smiled and nodded through an office chat about last night’s game, silently wishing you had something, just anything, to contribute.

It’s a scene Amy Buchan Siegfried, Co-Founder and CEO of Last Night’s Game, knows all too well. As a third-generation entrepreneur and self-proclaimed sports enthusiast, Amy spotted how knowing just a little about sports can open surprising doors in business, and how missing out on those conversations can mean missing opportunities.

On this episode of The Workplace Communication Podcast, we’re talking with Amy Buchan Siegfried, Co-Founder and CEO at Last Night's Game about how sports can be your secret weapon for building confidence and making genuine connections. From creating a platform that makes sports approachable to uncovering the “human interest” stories that connect us all, Amy shares how curiosity, vulnerability, and a little playfulness can help you join conversations you’ve been avoiding.

Leadership tips you won’t want to miss:

🎙️ Empowering yourself through sports adjacency to join and enrich conversations

🎙️ Developing confidence through vulnerability and admitting what you don’t know

🎙️ Fostering belonging by finding common ground in everyday interactions

🎙️ Recognizing when to gracefully exit conversations that aren’t serving you

🎙️ Cultivating genuine connections for long-term growth

After seeing how the ability to talk sports gave her the upper hand as a woman in business, Amy, a third-generation entrepreneur, created Last Night’s Game to give her friends the same advantage. Last Night’s Game empowers its readers to join the sports conversation, even if they don’t know the first thing about sports.

If you’re looking to boost your confidence, spark genuine connections, and turn small talk into big opportunities, then this episode is for you!

If you’ve enjoyed this episode, please be sure to subscribe and leave a review.

🎧 Listen to the episode here: https://lindsaylapaquette.com/podcast/

For a full written transcript of the episode, please see the show notes at the link above.

Amy Buchan Siegfried’s contact information:

Website

LinkedIn

YouTube

Facebook

Twitter

Instagram

Podcast

Lindsay’s contact information:

To book a discovery call

E-mail

Website

Free e-course: Free Yourself from Workplace Confrontation and Conflict

LinkedIn

Previous podcast episodes